Fraud Operations Lead

Overview

POSITION OVERVIEW

Fidelity National Financial (FNF) is seeking a Fraud Operations Lead to join the Compliance organization and lead the development, coordination, and maturation of the company’s enterprise wire fraud prevention, detection, and response capabilities. This role is responsible for establishing and aligning a unified operating model that reduces exposure to wire fraud attempts and successful diversions across the enterprise.

 

The Fraud Operations Lead will oversee fraud intake, analytics, monitoring, detection workflows, and incident response processes while ensuring consistent standards, governance, and operational discipline across teams. This role partners closely with Compliance, Information Security, Technology, Operations, and business units to translate fraud intelligence and incident insights into measurable operational improvements, stronger controls, and enhanced detection capabilities.

 

The ideal candidate brings strong operational leadership experience in security, compliance, or technical operations environments and is focused on delivering tangible outcomes such as improved control effectiveness, earlier fraud detection, and measurable reductions in fraud exposure.

 

LOCATION

• This role sits 100% remote.
• Occasional travel is required to our corporate office in Jacksonville, FL and to different FNF operations to lead training seminars.

DUTIES & RESPONSIBILITIES

Enterprise Fraud Operations Leadership

• Lead and manage enterprise wire fraud operations, aligning intake, analytics, monitoring, detection, and response activities into a coordinated operating model.
• Establish governance frameworks, standardized workflows, and escalation paths to ensure consistent incident handling across teams.
• Build and mature the enterprise Fraud Operations structure while aligning efforts across multiple business units and functional teams.

Fraud Analytics & Intelligence Integration

• Drive cross-functional analytics by integrating signals from platforms such as Proofpoint Email Security, Cybera, escrow systems, banking data, and other fraud-related sources.
• Partner with analysts, Compliance, and technology teams to convert analytics into improved detection capabilities, operational processes, and system-enforced controls.
• Identify patterns, emerging fraud threats, and systemic risks through cross-platform signal correlation.

Monitoring, Detection & Incident Response

• Strengthen fraud monitoring and detection capabilities to shift the organization from reactive response to proactive detection.
• Coordinate enterprise response to fraud attempts, ensuring timely triage, containment, escalation, and documentation.
• Improve monitoring and reporting across all fraud events (both attempted and successful) to support investigations and strengthen detection processes.

Governance, Reporting & Controls

• Own enterprise fraud governance and reporting processes, including development and maintenance of KRIs, PKIs, fraud exposure reporting, and executive-level communication.
• Define and strengthen operational controls related to wire instruction handling, fraud intake procedures, and detection workflows.
• Ensure reporting and documentation standards support audit readiness and regulatory requirements.

External Coordination & Intelligence Collaboration

• Coordinate with external partners including banks, law enforcement, and industry groups to support fraud recovery efforts and improve intelligence sharing.
• Integrate external intelligence signals into operational detection workflows and prevention strategies.

Program Acceleration & Change Leadership

• Partner with program and project teams to accelerate fraud reduction initiatives and deliver measurable improvements in fraud prevention outcomes.
• Reinforce consistent wire fraud prevention behaviors through training, communication, and operational process alignment across internal teams.

MINIMUM REQUIREMENTS

• Bachelor’s degree in Information Systems, Cybersecurity, Business, Finance, or a related field, or equivalent combination of education and professional experience.
• 7+ years of experience in fraud operations, security operations, compliance, risk management, or similar operational leadership roles.
• Experience building, managing, or improving cross-functional operational processes in complex enterprise environments.
• Strong understanding of incident management processes, operational workflows,