Account Services Clerk I (NCL05) - Oahu

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

 

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

 

Posting End Date: 09/04/2025 at 11:59PM HST

 

BRIEF POSTING DESCRIPTION:

The P CP PAYMENT PROCESSING Department of the P REVENUE MANAGEMENT Division at Hawaiian Electric Company has 2 Bargaining Unit vacancies available. (Role: Non-Exempt)

 

 

JOB FUNCTION:

Clerical Pool – Performs clerical work for the division.

 

ESSENTIAL FUNCTIONS:

• Performs cash processing duties as assigned; applies payments to customer accounts and prepares checks for deposit to banks.

• Obtains records or other information for customer accounts from various files and registers.
• Checks records for payments made on customer accounts.
• Processes nonroutine bill payments for HECO, HELCO, and MECO and field work documents using the on-line system for HECO bills.
• Writes up bill inquiries received.
• Answers telephones and takes messages; provides routine information or prepares orders as directed.

• Sorts and distributes bills, work orders, and computer reports; maintains log and files.
• May obtain information from customers, banks, telephone company, etc. concerning maintenance of records and proper application of payments.
• Types letters, reports, bills, etc.; maintains various files.

• Assists and/or substitutes for other clerical personnel in the division.

• Assume an emergency management role, as assigned, and perform specific assignments or functions, as needed, in an event of an emergency, not to include routine trouble calls/callouts.

 

Other Responsibilities:

• Performs similar and incidental duties as required.

 

BASIC QUALIFICATIONS:

• Must pass the Edison Electric Institute Support & Administrative Selection System (SASS).  Note: Employees who have taken and passed the General Clerical Test do not need to take the SASS.
• Must pass the SRA Oral & Written Directions Test.
• Ability to type a minimum of 45 w.p.m. (to be determined by Company administered performance test) or be able to pass a standardized proficiency test on a computer terminal (to be determined by Company administered performance test).
• Ability to pass a 10-key adding machine/calculator test (to be determined by a Company administered test).
• Ability to identify and distinguish different colors and color hues required.

 

Role: Non-Exempt

Number of Vacancies: 2 

Work Schedule: Monday- Friday

Work Hours: 7:30 am - 4:00 pm 

Location: Honolulu – Oahu

Wage: Entry rate - $19.81; pay progresses per Collective Bargaining Agreement to $25.21

 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

 

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

 

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.