Obituary Advisor - Sales Ops

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USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.usatodayco.com


LOCALiQ is the marketing solution from the USA TODAY NETWORK providing businesses the smarter way to reach local customers.  As local marketing becomes more complex, LOCALiQ empowers local businesses with unique insights from 125 million consumers in our network of sites, apps and experiences and learnings from millions of local leads delivered each year.  We couple that with end to end service from our experts using local marketing best practices proven across the country. LOCALiQ simplifies local marketing and provides our clients the confidence of growing.
Our core values:  Community, Progress through Passion, Action with Purpose and Belief in People. If you share these values, come join our family!
The Obituary Advisor plays a vital role in delivering thoughtful, reliable, and empathetic customer service through both inbound and outbound interactions. Whether supporting funeral homes or general callers, this role focuses on understanding customer needs, guiding them through the obituary placement process, and ensuring every detail is handled with care. By actively listening, asking the right questions, and anticipating customer needs, the Advisor not only resolves immediate inquiries but also identifies opportunities to strengthen relationships that support account growth. Through consistent communication with both team members and customers, accuracy, and a service first mindset, this position helps build trust, enhance customer experience, and contribute to the long term success of each client we serve.
An Obituary Advisor must be able to multi-task and work in a multi-deadline environment; providing accurate product and deadline information and responding to all customer inquiries or concerns with professionalism and efficiency.
We are dedicated to helping our clients grow based on their unique needs. When they
win, we win!
As an Obituary Advisor, you will:
• Entry of obituaries into the iPublish program for both print and digital.
◦ Administrative duties include answering incoming calls and making outbound calls.
◦ Responding promptly to incoming emails
◦ Be able to react to change productively and handle
other essential tasks as needed
◦ Communicating with team members plus internal and external customers
◦ Strictly adhere to workflow processes, provided content guidelines in a deadline-focused environment
◦ Additional administrative duties as needed
◦ Work Saturday and Sunday, plus hours on Monday.
What you bring to the table:
• We are seeking a self-starter, who is able to multi-task, take initiative and prioritize. If you have a desire to learn and understand both the print and online advertising industry this is a great way to start a career with an industry leader.
• Attention to detail skills including excellent proofreading, spelling and grammar in a fast-paced environment
• Must be able to handle confidential information according to our guidelines
• Must be able to type at least 40-45 wpm for data entry
• Proficient in MS office software a plus
• Great communication skills written and verbal with a keen sense of efficient telephone etiquette
• Strong work ethic and a desire to excel with providing and servicing our customer accounts
We offer an energized, passionate team within a fun workplace. This is an opportunity to work alongside digital leaders and visionaries.
#LI-REMOTE
#LOCALiQ
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