Chief of Staff - Federal Civilian

We are looking to hire a Chief of Staff - Federal Civilian to join Microsoft Federal.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.

The Microsoft Federal Civilian Operating Unit is seeking a Chief of Staff to lead the business management and operations of the organization. The role of Chief of Staff for the United States (US) Federal Civilian business unit plays a pivotal role in accelerating revenue, market share and strategic business outcomes by establishing and fostering collaborative partnerships with external partners and customers, within the Federal organization and across Microsoft organizational leaders and stakeholders around the globe. As Chief of Staff, you will drive the rhythm of the business, including revenue and consumption forecasting, pipeline reviews, leadership meetings, and strategy sessions - thinking holistically and strategically about key business processes, organizational effectiveness, employee engagement, and business communications. This role will directly report to the Civilian Business Unit Leader and will work alongside senior leaders in the organization to drive business execution and collaboration across Microsoft.

Responsibilities

Capabilities within Chief of Staff Organization:

Sales and Consumption Excellence: Drives predictable consumption, sales and usage processes and forecasting, supports leaders with insights on planned and future growth opportunities, plugs into Marketing and Operations (M&O), Business and Sales Operations (BSO) to drive aggregation at subsidiary level.

Delivery Excellence: Monitors Consulting & Support Key Performance Indicators (KPIs) to ensure alignment to Microsoft standards of delivery, shares insights & analysis with Leadership Team (LT) for continued improvement and best practice sharing, plugs into M&O Programs, Communities, & Change team to maintain alignment with subsidiary business unit and corporate programs, provides escalation management for critical delivery issues on behalf of LT.

Quality Assurance: Ensures pre and post sales quality align to Microsoft standards and expectations, highlights opportunities for best practice sharing and improvements across the business unit, plugs into M&O Programs, Communities, & Change team charged with maintaining alignment to broader Microsoft strategies.

Change Management: Partners with Federal Transformation Lead in M&O to land change management initiatives across the business unit, serves as focal point for aggregation of feedback of strategy and program landing from business unit for sharing with subsidiary LT/M&O.

In addition to the capabilities above, the Chief of Staff has responsibilities over:

Business Management: Manage and facilitate the rhythm of business (RoB) for the Leadership Team, including regular meetings, monthly reviews, employee All Hands, monthly Operating Expenses/Cost of Goods (OPEX/COGS) reviews. Continually drive alignment and execution of the core business priorities, with the business managers supporting the Federal Civilian leadership team.

Strategic Initiatives: Drive strategic initiatives or cross-group projects contributing to the overall organizational strategy as needed to meet the changing business environment and ensure the team is achieving revenue and consumption commitments. Create and implement accurate plans and develop success metrics and communication approaches for these initiatives and projects.