Vendor Relations Coordinator

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

 The Vendor Relations Coordinator manages the day-to-day Cash in Transit (CIT) operations. This involves managing the Cash Vendors in all aspects of delivery of cash orders for MS customers. Ensures achievement of all customer and internal SLAs and KPI, addressing and/or escalating performance issues as required. 

• Opening and closing tickets in external and internal systems
• Responsible for reviewing, responding, and resolving client issues via email, phone and ticketing systems
• Responsible for vendor management as it pertains to regular scheduled services and unscheduled services
• Responsible for vendor management as it pertains to special projects
• Escalate unresolved issues according to SLA's and established department procedures
• Communicate with vendors at a local and national level as well as internal Diebold Nixdorf Business Teams as necessary to resolve client issues
• Potential for in-person meetings both at Diebold Nixdorf facilities and off-site/customer locations
• Developing Action Plans to drive performance
• Provide analytical input to manage Cash Vendor delivery activities
• Serve as the liaison between customer, PM, CDM, CAE, PS and Cash Vendor
• Responsible for client satisfaction

Required Qualifications

• BA in Business or equivalent 0-2 years customer-facing experience 
• Cooperate with Cash Vendors to adjusts processes to enhance effectiveness, solve recurring problems, or improve efficiency
• Ability to coordinate work groups both internal and external for Diebold Nixdorf
• Collaborates with functional teams to generate solutions to challenging problems
• Experienced in Microsoft Office Suites
• Time flexible and independent team player a must 
• Eligible for OT – Potential 10K a year

Salary Range:  $42,000 to $46,000. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies and relevant experience.

Benefits

• Health, Dental, and Vision Insurance 
• Life Insurance 
• Critical illness, Accident, and Hospital Indemnity Insurance 
• 401(k) Savings Plan 
• Health Savings Account 
• Leave of Absence Benefits 
• Paid Time Off 

The application window is expected to close June 24th, 2025.

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Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations