Quality Engineering Manager (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2023 and certification as a Great Place to Work® in 2023.

Working at Selective

At Selective, we don't just insure uniquely – we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Employees receive comprehensive total rewards packages - including competitive compensation and performance awards, health benefits, and retirement savings - and professional development opportunities and flexible schedules to support their health, wealth, and well-being. Join our team and help make a difference.

Summary:

Selective is seeking a Quality Assurance Engineering Manager who will lead the development and maintenance of effective testing processes, procedures, innovation, automation tooling and performance testing. Provides leadership to all QE functions for supported line of business. Manages resources using a variable offsite/onsite staffing model including employees and manage work efforts to defined budgets.

Responsibilities:

• Accountable for managing the effective and timely completion of test activities performed on multiple projects.
• Maintain a strong understanding of current industry trends for test automation and performance testing process, procedures and best practices. Ability to think outside the box and adjust to IT and business needs collaboratively in order to meet project objectives.
• Responsible for developing and implementing automation and performance strategy that supports the DevOps roadmap.
• Proactively works with PMO, Quality Assurance AVP and Project Managers to present an aggregate view of testing utilization. Provide estimates (ROMs) and forecast to align project and resource needs.
• Establish and maintain Quality metrics that drive efficiencies within the organization.
• Routinely provide demonstrations of automation initiatives and performance test results to all stakeholders.
• Develop and support automation framework and dashboard to ensure consistency and compliance.
• Trains, supervises, and assigns projects to QA Team. Monitors and evaluates performance and productivity of staff and /or offshore team to maintain optimum performance of job duties. Works closely with Project Managers and others to obtain feedback on QA Team.  Holds others accountable on deliverables that impact testing duties and responsibilities, including both on and off-shore variably staffed QA team(s).
• Provide QA input into root cause analysis and conduct lessons learned sessions with IT/BSU/QA following each release.
• Conduct routine audits to ensure adherence to the tooling, standards and organizational processes are followed.

Qualifications:

• Ability to plan and control projects.
• Solid understanding of the major technology trends impacting the business.
• Solid understanding of standard software testing methods, tools and approach.
• Strong knowledge of P&C Insurance products and practices, including the impact of industry trends/ regulatory environment.
• Understanding of SDLC, Agile, DevOps, technical solutions and performance testing best practices.
• Effective communication to convey testing results and metrics to Business, IT leadership and delivery teams.
• Demonstrate strong ability to work in a team environment and foster cross-team collaboration.
• College Degree preferred in Computer Science and Engineering.
• 8+ years of hands on software testing or Development and Test management experience, including experience in advanced test automation strategies.
• Knowledge of cloud technologies, AWS/Azure, RPA, GIT, Neoload, JMeter, Web Services
• Ability to work in a fast paced, client focused, dynamic environment with minimal supervision.
• Proven ability to scale testing approaches to meet demand without compromising quality.
• Experience managing external onsite/offshore service providers.
• Excellent written, verbal communication and presentation skills, including ability to influenc