Senior Manager, Learning & Development

The Learning & Development Senior Manager will be based in the New York corporate office and will be responsible for the successful planning and implementation of the overall Learning and Development strategy and modules in North America for both our Retail and Wholesale networks as well as our corporate team.

 

Responsibilities: 

• Create and manage the learning & Development plan and calendar for the network for the year.

• Develop, plan and execute the annual training plan from IWC Headquarters’, Products, Selling ceremony training for all the Sales Teams within the region

• Develop & Implement tailor made training modules & local programs in collaboration with the Commercial VP and Corporate team. Support the Regional sales managers with various training initiatives.

• Follow up and monitor the efficiency of training and achievements through debrief sessions & Implementation of specific action plans.
• Enhance quality and maintain integrity of IWC image by through client advisor coaching, mentoring, and training in collaboration with the BTQ managers.
• Organize and Manage the annual Grand training for our wholesale accounts.
• Develop Remote and Online learning Options. Track and Monitor results. Engage the teams. Continuously track and monitor training app engagement and results.

 

Education:

• Bachelor’s degree preferred in Education or Human Resources

 

Requirements:

• Minimum of 7 years of experience in luxury retail management, watchmaking a plus
• Experience in the design, building and implementation of trainings
• Works autonomously with good organizational skills, able to manage several projects and deadlines simultaneously
• 50-60% Travel required. Must have current passport

 

Technical Skills:

• Fluent in English
• Computer literate in Microsoft Office program including advanced Powerpoint skills

 

Personal Skills:

• Very good general education and sense for etiquette
• Excellent communicator with vast intercultural competences and empathetic mindset.
• Strong team player and capacity to support across departments
• Excellent public speaker
• Strong sense of luxury service and aesthetics
• Pragmatic approach in ambiguous situations
• Ability to motivate and inspire audiences

 

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. Expected Salary Range: $110,000-120,000 + bonus. Salary will be negotiated based on relevant skills and experience.