Customer Service Specialist

The Company

Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.

The Position

Customer Service Specialist

Job Summary

LOCATION: Lompoc, CA - Hybrid - work from home 2 days/week

JOB SUMMARY:

The Customer Service Specialist is responsible for providing all aspects of exceptional service to internal partners, domestic, and international customers.

KEY TASKS & RESPONSIBILITIES:

• Customer Service - Responsible for exceptional customer support, processing orders, ensuring on time delivery, handling complaints, sample requests, and credit requests.

• Order Processing - Receive orders via fax/phone/e-mail, send confirmations, make sure B/L received once order has shipped, and process order through from ‘released’ to ‘delivered’ status.

• Planning - Communicate with and assist Production Managers in production planning.

• Scheduling - Ensure trucks are scheduled for shipping samples and orders are shipped per the agreements set up with customers, and prepare appropriate documentation in support of these functions.

• Inventory - Monitor and update daily finished goods inventory to ensure availability to customers.

• Invoicing - Process and send invoices.

• Credit - Work closely with credit department on receipt of ‘cash in advance’ payments, credit hold orders, new customer’s credit applications, and limits.

• File Maintenance & Reporting - Maintain departmental filing systems with appropriate documentation, and report customer activity to appropriate internal partners.

SKILLS & ATTRIBUTES:

• Ability to multi-task under pressure while maintaining a positive attitude.

• Ability to work independently, make decisions, and have strong problem solving skills.

• Experience with computer applications including, but not limited to: Microsoft Office, Google Suite

• Strong communication and people skills to work effectively with both internal and external customers.

• Knowledge of basic math and experience performing various mathematical calculations.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Minimum 2 year college degree - preferred

• Successful US-based candidates must be fully vaccinated for Covid-19 before the employment start date unless exempted by applicable law.

IMERYS... Mineral Solutions to create tomorrow's world. Imerys is a Paris based Global Leader, who transforms minerals into thousands of high valued specialty mineral products essential for our Customers' Products.

IMERYS offers competitive benefits including medical/dental insurance, 401K matching and paid vacation.

Check Imerys out on Youtube: https://www.youtube.com/watch?v=7jaEhgwzfxk

<