Director, Talent Acquisition Process Optimization

ABM is hiring a Director, Talent Acquisition Process Optimization to be responsible for process reengineering.  This person will lead the continuous improvement of the TA processes, systems, and tools to improve recruitment performances, ensure compliance and quality assurance.  They will partner with corporate functions such as legal, compliance, and policies to ensure compliance with recruitment practices. 

 

This is a Hybrid Work Arrangement (in-office Mon-Thu)!

 

 

Essential Functions

 

• Evaluate and monitor KPIs and metrics to identify processes changes/enhancements to optimize recruitment and HR processes and develop standardize processes.
• Lead the continuous improvement of the TA processes, systems, and tools to improve recruitment performances, ensure compliance and quality assurance. 
• Audit TA recruitment processes and system procedures to identify any areas of opportunity for continuous improvement and/or training gaps.
• Works with Training Specialists on changes/enhancements to documentation, toolkits, checklists, etc., and training needs.
• Partners with VP of TA, ABM Continuous Improvement and/or Change Management to maintain and update project plans for process improvement initiatives and TA projects identifying operational risks and issues relating to service delivery and support resolutions, escalating risks/issues.
• Accountable to ensure process documentation, process maps, workflow diagrams, standard operating procedures (SOP), etc. is maintained in designated repository (Zavanta).
• Create and maintain TA process maps and workflow diagrams for all recruitment processes and tools.
• Continuously review and update standard operating procedures (SOP).
• Partner with Sr. Reporting Analyst to design and develop and implement a quality assurance program to ensure flawless execution of recruitment and HR processes and procedures.
• Manages recruitment and HR change request process and approvals, responsible to provide clear and concise requirements for processes ad system enhancements.
• Responsible to provide clear and concise requirements for process and system enhancements.
• Provides guidance to the TA subject matter experts (SME) to review change requests, perform testing and training documentation of system and process changes.
• Provide troubleshooting support and issue escalation to TA team and stakeholders.
• Partners with Sr. Reporting Analyst on auditing and reporting needs.
• Partner with Corporate business functions (i.e. Legal, Safety Services, Distribution Services, Compliance Department, etc.) as needed to understand regulatory and compliance requirements for pre-employment activities to mitigate risk to ABM business units.
• Track and monitors training completed and provide timely updates to leadership.
• Perform other related duties and responsibilities as assigned or required.
• Optimizes the use of technology, tools, and subject matter experts (SME) to audit TA processes and procedures, and identify recommendations to drive greater consistency, standardization and compliance.
• Maintain a thorough understanding of TA processes and recruitment systems to ensure alignment with current recruitment processes and represent Talent Acquisition as a Subject Matter Expert (SME) in projects across the enterprise.
• Leads and responsible to complete testing for all new technology implementations, quarterly upgrades, system change requests, enhancements, and compliance requirements. 

 

 

Qualifications – Education & Experience

 

 

Education:

• Bachelor’s degree and/or equivalent related work experience.

 

Experience:

• 5 years of related experience including 2 years of training experience in developing, documenting, and presenting training materials and 2 years with process improvement.
• Experience with applicant tracking systems, such as Oracle Recruiting Cloud (ORC) highly preferred.
• Talent Acquisition or recruiting experience preferred.
• Comprehensive knowledge of federal, state, and local employment laws.
• Broad and deep knowledge of equal employment and affirmative action laws and guidelines, related to compliance as well as current trends and best practices.
• Understanding of recruitment processes and systems.
• Experience working with HR data and reports, including analyzing applicant data.

 

Professional Skills:

• Proficient in Microsoft Office and various applications with advanced proficiency in Microsoft PowerPoint, Excel, Visio, Word, Outlook, Teams, OneNote, and survey tools s