Customer Operations Analyst

Job Description Summary

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.

Join us as a Founder of our ‘new’ Sandoz!

 

Job Description

Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates. This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally.

As the Customer Operations Analyst, you will be responsible for the end-to-end customer management and order management processes for your assigned accounts. 

Your additional responsibilities include, but not limited to:

• Timely order management using the order management system
• Perform manual order entry for site-to-site material transfer orders
• Issue credit and debits notes
• Monitor email inboxes to ensure timely and accurate responses to customer inquiries regarding order status, shipping dates, product availability, and back orders
• Perform order confirmation and inbound system booking for manually placed orders in the system
• Act as a liaison with various departments throughout the company and be a trusted advisor to internal parties
• Maintain accurate and up to date working procedures
• Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products within 24 hours of receipt

Position Location:  

This position will be located at the Princeton, NJ site.   Preference will be given to local candidates not requiring relocation.

What you’ll bring to the role:

Minimum Requirements: 

Work Experience:

Education: 

• Bachelor’s degree is preferred.  Candidates without a university degree will be considered if they have a minimum of 3 years direct experience in customer management, order execution or related experience, preferably within the pharmaceutical industry,     

Desirable (preferred): 

• Customer / operations management and/or order execution experience within the pharmaceutical industry
• SAP experience

Sandoz offers a generous employee benefits package that includes a competitive salary, health insurance coverage for medical, prescription drugs, dental and vision, a generous company match for retirement savings accounts, and generous paid time off. 

The pay range for this position at commencement of employment is expected to be between $26.11/hour and $39.18/hour; however, while salary ranges are effective from 12/1/24 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

On September 30, 2021, Sandoz entered into a 5-year Corporate Integrity Agreement. Certain positions will have responsibilities to support the execution and adherence to CIA obligations, CIA-related deliverables, and any relevant audit, monitoring or Independent Review Organization (IRO) remediation.

Sandoz - Notice at Collection to Employees Applicants 4.15.24[16].pdf

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!