Security Consumer Support Specialist

Job Summary

Provides high level customer service in a dual role with Security and Registration as floor coordinators/Welcome attendants. Assist locations with modernized registration support while providing security support when needed.

Essential Function

• Performs best in class customer service, while maintain highly visible waiting room coordination to deter violations of hospital policies and criminal acts. Acts as agent to support and encourage self-service model of patient registration.
• Documents information on incident reports and other required documents in a thorough, factual and timely manner.
• Assists team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance. Provides access control for secured areas.

• Communicates, collaborates with, and provides appropriate information to patients, visitors, and members of the health care team.
• Manages verbal / physical conflicts using verbal de-escalation, physical presence, restraint techniques or other appropriate legal force options.
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required ongoing training and education, including department specific requirements. Maintains required licensure and certifications.
• Serves as a concierge - greets and communicates with patients or visitors, including hospitality assistance and collecting payments and co-payments.
• Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration.

Qualifications

• Required High School Diploma or equivalent

• Preferred Associate's Degree or equivalent Public Administration, Business, or Criminal Justice
• Preferred Vocational/Technical One year certificate from college or technical school

• 2 years of relevant experience customer service, law enforcement or military, or any other related experience Required
• At least 21 years of age with valid Michigan driver license Required

• LIC-Driver's License - STATE_MI State of Michigan Upon Hire required
• CRT-First Aid - AHA American Heart Association 180 Days required
• CRT-Basic Life Support (BLS) - AHA American Heart Association 180 Days required Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 180 Days preferred

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Primary Location

SITE - ICC Ada - 7128 Fulton St SE - Ada

Department Name

Security Offsites - GR

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. - 4 p.m.

Days Worked

Monday - Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each othe