Job Title 

Senior Director of Hospice Quality and Education

Location

Remote/Nationwide, USA

Additional Location(s)

Employee Type

Employee

Working Hours Per Week

40

Summary

The Senior Director of Hospice Quality and Education will play a crucial role in assessing, planning, implementing, and evaluating education and training curriculums collaboratively with the Senior VP of Operations, ensuring alignment with regulatory requirements, strategic initiatives, and employee needs across all divisions. The Senior Director of Hospice Quality and Education will be accountable for monitoring, implementing, and evaluating processes and programs to meet regulatory, accreditation, and standards of practice, as well as being accountable for the staff development team to ensure proper rollout, maintenance, and success of all education programs.  

Essential Duties and Responsibilities

include the following. Other duties may be assigned as necessary.

Regulatory and Quality:

• Oversee and coordinate all quality improvement activities, utilizing continuous quality improvement principles and methodologies
• In collaboration with Human Resources, coordinates Agency Orientation for clinical staff.
• Develops and coordinates the content of ongoing staff development and clinical training courses.
• Ensures Agency compliance with mandatory orientation, ongoing educational, and in-service requirements, as directed by the Medicare Conditions of Participation (CoPs), ACHC standards, and other applicable accreditation/governmental agency mandates.
• Works alongside Clinical leadership to coordinate Staff Meeting Agendas and In-Services.
• Participates in the selection of agency preceptors/mentors in conjunction with the Clinical leadership staff.
• Assists in the overall development and implementation of our CAHPS initiative and coordinates, participates in, and reports on activities and outcomes related to ACHC initiatives across the organization.
• Tracks and trends outcomes with goals for continuous improvement.
• Responsible for assisting other clinical departments with documentation improvement as needed.
• Establishes and maintains a documentation task force for ongoing documentation recommendations.
• Manages all education and quality staff for GHG Hospice.
• Establish processes for monitoring and measuring performance in patient care, safety, risk management, infection control, outcomes, and customer satisfaction.
• Ensure compliance with regulatory, accreditation, and governmental agency requirements for quality and education programs.
• Lead a documentation task force to continuously improve documentation practices.
• Participate in agency program development and implementation to contribute to the organization's growth and success.
• Stay updated with industry trends and best practices related to home care safety and infection control standards.
• Develop standardized processes, Audit Management, across the Graham Healthcare Group company wide.
• Audit charts quarterly to ensure accurate processing and implement necessary changes.
• Stay updated with regulation changes related to medical records functions.
• Oversee the HIS and Oasis Submission Process to ensure compliance and accuracy, and support development of needs related to future HOPE assessment.
• Monitor department activities' timeliness and effectiveness using internal benchmarking and industry standards, utilizing reporting tools.
• Conduct continuous process evaluation and provide recommendations to leadership for areas of improvement and cost savings.
• Analyze daily reports in HCHB/Salesforce to track patients with outstanding items and prioritize triage to teams.
• Performs all other duties as assigned.

Professional Development

• Manage and supervise Staff Development.
• Ensure education programs align with company strategic initiatives and address patient and employee needs.
• Manage processes within QA and Hospice Education.
• Collaborate with vendors on product offerings and monitor usage and return on investment.
• Review department hours and structure them in the most cost-effective way.
• Conduct interviews and develop procedures for onboarding new hire employees and retaining current staff.
• Evaluate team members' performance and implement disciplinary actions when necessary.
• Establish, monitor, and report appropriate KPIs to leadership on a monthly basis.
• Uphold the Company's Core Values and Core Competencies in all aspects of work

• Additional