Laboratory Leader - Small Appliances

This role is fully onsite Monday-Friday at our RTP location.

• Schedules, assigns, reviews and coordinates workflow to assure proper utilization of laboratory staff.
• Trains assigned staff, provides career counseling, and operates as a working supervisor.
• Collaborates with supervisor on staffing levels, performance appraisals, merit ratings, promotions, and transfers of assigned staff.
• Ensures company policies are followed in the lab areas and facilitates employee relations within the assigned laboratory section.
• Develops annual budgetary goals, capital expenditure budget for laboratory equipment, and tactical plans for the assigned laboratory team.
• Prepares instructions for test methods and procedures, quality control, and maintenance procedures.
• Examines test samples and reads measuring instruments, blueprints, schematics, wiring diagrams, and operational instructions.
• Evaluates test performance, provides feedback regarding issues and/or problems with test and data sheets, and revises test protocols and data sheets.
• Reports test run and test equipment evaluation results.
• May plan tests, evaluate test results and report opinions and interpretations.
• Examines requests for laboratory tests and new and/or modified laboratory test equipment to determine equipment needs.
• Develops operating, maintenance, and test procedures based on laboratory procedures, standards and safety policies.
• Monitors test methods and procedures and evaluates need for technical training of assigned staff and modification of equipment, methods or procedures.
• May assist PDEs and/or Engineering to modify existing methods or develop and validate new test methods.
• Operates machines and special laboratory equipment.
• Performs routine maintenance of designated test equipment and laboratory area.
• Communicates with clients during the setup and performance of a test to demonstrate equipment test methods and/or to discuss test results.
• Communicates with UL field representatives to discuss follow-up tests, samples, equipment, methods and/or results, and outside contractors regarding equipment needs.
• Communicates with plant department personnel to offer suggestions pertinent to equipment needs and may arrange for delivery or disposal of test samples.
• Records observed or calculated data on appropriate UL forms and prepares data sheets and reports.
• Integrates continuous improvement concepts and techniques into all aspects of the job.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

Must have good Business Acumen in:

Finance/Business  - manage overall expense responsibilities including salary, procurements, and other pertinent expenses. Also responsible for the labs business growth and sustainability. 

Operations - responsible for the “day to day” operations of the testing lab, staff, production, and service delivery.

Process/Tools - responsible with providing the proper tools for staff to perform their work. Maximize & improve the workflow process to ensure staff's utilization and efficiency is at its' peak. 

Employee - responsible for staff's morale, engagement, individual growth (skills, attributes, technical knowledge, etc), life/work balance and other pertinent acts.

Customer - responsible for customer service delivery, satisfaction, communication, and commitments.

• Bachelors Degree in a related discipline plus directly related experience including at least two years of relevant management/leadership experience.
• Demonstrated ability to manage and coach staff.
• Demonstrated ability to manage multiple projects while maintaining high quality and exceptional customer service.
• Demonstrated ability to successfully partner with Engineering and other Laboratory personnel to complete projects in a timely manner with high quality.
• Demonstrated ability to analyze special testing needs.

What you will experience working at UL:

• Mission: For UL, corporate and social responsibility isn’t new.  Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL.  We’re able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on t