Customer Success Engineer, Manager

Who We Are

At Pave, we're building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 8,500+ companies unparalleled confidence in every compensation decision.

Top tier companies like OpenAI, McDonald’s, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo use Pave, transforming every pay decision into a competitive advantage. $190+ billion in total compensation spend is managed in our workflows, and 58% of Forbes AI 50 use Pave to benchmark compensation.

The future of pay is real-time & predictive, and we’re making it happen right now. We’ve raised $160M in funding from leading investors like Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures.

The Revenue Org

The Revenue pillar of Pave includes our Customer Success, Marketing, Partnerships, Revenue Operations, Sales, and Strategy teams. This community drives business growth and ensures every Pave client achieves transformative results with compensation intelligence.

Our go-to-market engine operates at the intersection of strategy and execution, moving prospects from initial discovery to scaled implementation across enterprise organizations. The sales team partners closely with compensation leaders to identify strategic opportunities, while customer success ensures clients maximize ROI through our complete platform suite - from benchmarking and band creation to merit cycles and total rewards communication.

Revenue operations optimizes our entire client lifecycle using data-driven insights, while marketing translates complex compensation challenges into clear value propositions. Our partnerships team expands Pave's ecosystem reach through strategic HRIS and financial system integrations.

Over the next year, our focus centers on accelerating growth in the mid-market and enterprise segments while deepening client relationships through expanded use cases. We're seeking revenue professionals who are passionate about solving complex compensation challenges and driving measurable business impact for the world's most innovative companies.

The Customer Success Engineering Team @ Pave

You’ll become a Pave product and compensation expert and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave.

You’ll do this in partnership with the Account Management team, the Sales team, the Product and Engineering teams to ensure our customers are successful.

What You'll Do

• Lead and develop a team of Customer Success Managers who serve as the primary technical interface between Pave and Customers
• Establish best practices, playbooks, configuration consistencies and operational processes to scale the CSE function while maintaining service quality
• Partner with Sales, Support, Marketing, Account Management and R&D teams to coordinate customer implementations, ensure successful product adoption, and be the voice of the customer
• Act as an escalation point for critical customer issues, working with technical teams to develop and implement timely resolutions
• Onboard and coach new team members to ensure success during their ramp period; drive down the time for a CSE to be fully ramped. 
• Work strategically with leaders to think about how we might scale the whole CSE service model while not compromising on customer satisfaction.
• Provide 1:1 coaching and feedback to all team members based on their performance, customer interactions and recorded customer calls; uplevel skills across the team

What You'll Bring

• 5+ years of experience in a technical customer-facing role.
• 0-2 years of management experience leading technical teams in a fast-paced environment
• Strong technical aptitude with the ability to understand complex systems and communicate technical concepts to diverse, global audiences
• Ability to train and onboard new employees and ensure there are clear expectations set and managed to for new team members
• Exceptional problem-solving skills with a focus on balancing customer needs, business priorities, and technical feasibility
• Track record of building and scaling processes that enhance team efficiency and customer outcomes
• Experience with enterprise SaaS implementations and client relationship management
• Experience with HR tech is a plus

Compensation, It's What We