Client Order Specialist, Cortland, NY

Client Order Specialist - Cortland, New York

Intertek, a Nationally Recognized Testing Lab (NRTL) and leading provider of quality and safety solutions to many of the world’s leading brands and companies, is actively seeking a Client Order Specialist to join our Electrical team in our Cortland, New York office. This is a fantastic opportunity to grow a versatile career in operations supporting international trade and regulatory product testing.

Intertek's Electrical business line applies more than 100 years of product testing expertise to quickly and efficiently help clients meet safety, performance, environmental and quality requirements for every market. Spanning a wide range of industries such as Medical, Lighting, Renewable Energy, HVACR, Appliances & Electronics, Hazardous Locations, Industrial Equipment, Life Safety & Security, IT & Telecom Equipment, Intertek's global network of laboratories employ world-class experts in their fields who deliver quality, accurate testing and certification that continually exceeds our clients' expectations and helps to clear a path for their product's success.  

We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Intertek is continually innovating and evolving to reduce risk for consumers, brands, and organizations in every sector around the world. Our purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

This Client Order Specialist position is responsible for the administrative support of the sales and operations groups by processing signed sales quotations into orders and ensuring all quality standards and order requirements pertaining to company controls are met. This requires integrity, as well as a keen understanding of Intertek systems including iConnect, Phoenix, PeopleSoft, and EPF. 

Salary & Benefits Information

The salary range for this position is $19 - $23 per hour. Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons. 

In addition to competitive compensation packages, Intertek employees are eligible for a variety of benefits including paid time off (PTO), paid holidays, paid parental leave, medical plan options, dental, vision, life, and disability insurance, a 401(k) plan with company matching, tuition reimbursement, and more.

What you’ll do:

Listed examples are illustrative, and representative of the tasks required of this position and are not intended to be complete or exclusive.

• Validate all documentation submitted by client
• Acting as a liaison between Customer, Account Manager, and Operations, as needed
• Process orders across all Intertek systems
• Research and assist with resolving account problems
• Manage new and existing client accounts
• Use financial tools available to determine clients’ credit worthiness and status
• Create Intercompany projects
• Assist with resolution of invoicing issues, as necessary
• Create deposit invoices and submitting internal match payments
• Perform other work as required

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.  

What it takes to be successful in this role:

• Associate's degree, or equivalent education with 1+ years data entry experience.
• Performs with a high level of attention to detail.
• Resolution oriented.
• Client focused.
• Proficiency in Microsoft software applications including Outlook, Word, and Excel.
• Excellent written and oral communication skills, including the ability to effectively interface with both internal and external clients via telephone and email.
• Thrives in a fast-paced, multi-task environment.
• Strong organizational and time management skills.
• Ability to work independently and problem solve effectively.
• Must have proactive and positive attitude.
• Must be team oriented.

Preferred Qualifications and Requirements

• Previous CRM and web-based computer program experience.

Intertek Total Quality Assured

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and prof