Director of Registration

JOB SUMMARY

The Director of Registration works closely with the Registrar to coordinate, facilitate and organize registration and pre-registration procedures; oversees the management of student records while monitoring students’ academic progress towards graduation; and performs related duties as assigned.  This class works within a general outline of work to be performed and develops work methods and sequences under general supervision.

ESSENTIAL JOB FUNCTIONS:

• Oversees processing of declaration/change of majors and minors and related advisor changes.
• Facilitates approved exceptions and substitutions in degree audits as necessary.
• Reviews and troubleshoots initial degree audits for graduating students.
• Oversees processing of transfer credits and creation of transfer credit evaluations.
• Provides information and responds to inquiries from students, faculty, parents and the general public.
• Identifies, troubleshoots, and resolves student record issues in collaboration with other offices on campus.
• Processes student course registration requests, changes of enrollment/information, and other student-related enrollment activities; updates student records as documentation is received.
• Manages all grade submission communications and tasks.
• Demonstrates a strong working knowledge and ability to interpret all college policies and procedures, FERPA, and federal guidelines protecting academic records.
• Completes special or on-going projects as assigned.
• Provides general office assistance and support for daily tasks.
• Performs other related duties as assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK: 

• Bachelor’s degree in business administration or closely related field.
• Three (3) years of experience in a higher education administrative setting with interactions with faculty, staff, students, parents, and the general public.
• Must be proficient in Microsoft Office Suite, utilizing Outlook, Word, Excel and Teams, or related software necessary to create and maintain data management systems and processes; experience utilizing Jenzabar preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong interpersonal and communication skills; ability to communicate effectively, both orally and in writing.
• Must possess excellent customer service skills and be adaptable to a changing work environment.

PHYSICAL DEMANDS:

Requires sedentary work that involves walking, standing, lifting, carrying, pushing and pulling some of the time and involves exerting up to 10 pounds of force on a recurring basis or routine keyboard operations.

WORKING CONDITIONS:

Work environment risks exposure to no known environmental hazards.

EOE M/F/D/V