Senior Account Manager

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

What does a Senior Account Manager Do:

We are seeking a strategic, results-oriented Senior Account Manager to lead and grow a flagship client relationship with one of our premier U.S. financial institution partners - providers of Priority Pass™, the world’s largest airport lounge access program and a key offering in our premium lifestyle portfolio.

In this high-impact role, you’ll act as a trusted advisor, driving strategic alignment, operational excellence, and measurable value for both the client and Collinson. Leveraging your knowledge of financial services, loyalty solutions, consumer trends, and complex global products, you'll deliver exceptional customer experiences and deepen client engagement.

As part of Collinson’s Americas Account Management team, you will influence regional strategy, collaborate cross-functionally, and help shape innovative solutions that strengthen our market position at the intersection of travel, loyalty, and financial services

What You'll Do:

• Account Management
  • Manage the execution of client-specific and company-wide strategic initiatives, from concept to implementation, with clear outcomes and measurable impact.
  • Act as the internal advocate for the client, collaborating closely with cross-functional teams across Product, Finance, Technology, Legal, and Operations to deliver seamless, integrated solutions.
  • Manage the day-to-day operations of a high-value client account, ensuring smooth delivery and timely execution of initiatives.
• Client Engagement
  • Serve as the primary daily contact for client stakeholders, building strong, professional relationships.
  • Lead and deliver compelling client presentations, including quarterly business reviews, monthly insights reports, strategic updates, and program performance reviews.
• Contract Management and Adherence
  • Support the contract lifecycle, working in partnership with legal counsel and internal SMEs to manage new agreements, renewals, and amendments.
  • Ensure strict adherence to contractual terms and service-level commitments, proactively tracking deliverables, milestones, and deadlines.
  • Monitor, report on, and influence key service level results and ensure that both Collinson and third-party vendors consistently meet performance expectations.
• Service Process/Delivery
  • Oversee the end-to-end service delivery of client program, ensuring all customer touchpoints are functioning optimally and aligned with brand standards.
  • Lead issue resolution efforts across internal teams and vendor partners, serving as the escalation point for service disruptions and operational challenges.
  • Support the implementation and continuous improvement of new processes and program enhancements, ensuring client programs are launched and maintained successfully.
• Reporting
  • Manage the delivery of client-facing reports and dashboards.
  • Present meaningful