New Business Account Executive

Recruiter: Alexa Lowe

Hiring Manager: Ashley Harmon

Level: P4

Eligible Twilions are welcome to apply for open roles. Location and Budget considerations are applicable. Additional information can be found on our Internal Mobility Switchboard page. 

See yourself at Twilio

Join the team as our next Account Executive on Twilio’s .Org Social Impact team.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to bring Twilio to organizations advancing social good - spanning across government, healthcare and education  to social services and humanitarian aid. The individual hired for this role will grow and lead relationships with non-profit and government organizations in North America and build consumption of our vast array of communication channels and software.   You will be directly responsible for protecting and growing Twilio's communications business across your assigned customers.  This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, marketing and operations. 

Responsibilities

In this role, you’ll:

• Use a systematic approach to create, maintain, and close a pipeline of new customer opportunities, within a defined list of named accounts, designed to drive relevance, reach and revenue for our platform.
• Take ownership of the accounts assigned, which qualify as net new (smaller spend), work with leadership on a GTM strategy to build our non-profit presence in a mix of markets, Traditional Non-Profit, Humanitarian, Higher Education, Healthcare and Credit Unions. 
• Provide consultative support to customers to drive scale and success of their missions with Twilio products and solutions.
• Work jointly with strategic partners to successfully ensure customer deployments are successful, both commercially and technically, driving long term success.
• Qualify, structure, negotiate, close, and manage opportunities that will drive platform adoption, revenue, and customer acquisition.
• Accurately forecast business for territory through the complete sales cycle.
• Expand relationships with existing key customers by uncovering expansion opportunities, developing and driving go-to-market strategies.
• Maintain relationships with Social Impact customers by providing support, information, and guidance on the best use of Twilio products to support their community needs.
• Provide support for Social Impact activities through engaging with Twilio teams in partnership with key Twilio.org customers and partners. Be the face of Twilio.org to your Twilio counterparts.
• This is a hunting focused role and the right person would be highly driven to build new relationships 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience working in technology in a revenue generating role.
• Ability to influence and build relationships with people across all levels and organizations internally and externally
• Sales experience and a track record of personally selling and closing complex technical solutions to enterprises and software companies in excess of $100K.
• Prior experience working in net new / hunting roles with a large customer territory size 100+ customers. 
• Ability to influence and build effe