Part-Time Retail Operations & Visual Associate

Come join the team that is reinventing home! Wayfair is hiring for our AllModern retail store! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair’s AllModern store might be the future home for your career.

What you’ll do:

• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
• Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards of the store, per home office directive.
• Support customer fulfillment across all channels leveraging all services including (order pick up, outgoing shipment, incoming inventory, home delivery, Installation).
• Maintaining visual standards, replenishment, safety and backroom standards including ticketing as needed
• Assist with Visual adjacencies and presentations as needed.
• Deliver on sales and service KPIs, productivity standards, through one on one virtual design consultations
• Guide customers through their questions on product features and functionality, style and product coordination, and cutting requests, including in store assortment and endless aisle
• Introduce the online assortment and mobile web and app capabilities.
• Leverage your sales and brand  knowledge/passion to help navigate our customers through their design needs and purchases, using the in store and online assortment to fulfill their needs
• Assist walk-ins on the sales floor and in the design studio as needed.
• Showcase design options through the occasional use of preferred design tools - mood boards 2D floor plans.
• Utilize design tools, CRM software and client accounts for consistent customer experience and record keeping, as needed
• Ability to navigate multiple software applications, 3rd party and proprietary tools to provide customers with recommendations for their budget, style and space
• Ask great questions that allow you to provide a complete sales solution for your customers.
• Demonstrate confidence in closing the sale and educating customers on various ways to purchase including through POS, Online, our App or through a Quote.
• Be an expert in the services offered in store and online - credit, financing, warranty, installation and delivery, always considering value adds to client purchases.
• Participate in all operational aspects of the store including but not limited to: processing new products, floor sets, replenishment, substitutions and general upkeep of the store
• Exemplify a positive and professional attitude on a daily basis with customers and your team members.
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.
• Grow through world class training and continuous career development.

Criteria:

• 2+ years of sales experience (preferably in a design related environment).  Interior design, Art, Architecture, Fashion Merchandising  experience a plus
• Passion for great customer service and a drive to exceed sales targets.
• Strong organization, self-motivation, communication and relationship management skills.
• Track record of thriving in a fast paced and changing environment.
• Demonstrated ability to work within a team sales environment.
• Proficiency in Google and Microsoft Office applications preferred.
• Technical acumen to learn necessary software.
• Associates are expected to have availability to meet the needs of the business.
• All employees will be expected to represent the brand through polished communication, personal appearance and professionalism.

Essential Functions:

• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the merchandise sold.
• Ability to anticipate customers' needs.
• Ability to recommend merchandise to customers.
• Technical acumen to learn necessary software and systems
• Ability to process information and merchandise through a computer system and POS register system.

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; r