OPERATIONS TECHNICIAN II - PUB SEC

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician (Network Operation Center Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives.

The Main Responsibilities

• Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks.
• Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
• Network troubleshooting and fault analysis; hardware troubleshooting and repair.
• Develop and follow a MOP and anticipate problems, and proactively take corrective action.
• Trouble ticket generation and response; customer interface and escalations.
• Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls.
• Respond to customer inquiries in a timely and professional manner.

What We Look For in a Candidate

Basic Qualifications:

• Ability to effectively communicate with peers and customers
• Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.
• Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware.
• Must have experience with application-level firewalls (proxies)
• Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI).

 

Preferred Qualifications:

• Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.
• Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).
• Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.
• Familiar with Network Monitoring tools.
• Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior.
• Proven ability to work in a dynamic team environment with changing requirements and competing priorities.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$56,900 - $76,000 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$59,850 - $79,800 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$62,700 - $83,600 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits Bonus Structure

What to Expect Next

#LI-FP1

Requisition #: 339163

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Equal Employment Opportunities

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