Become a part of our caring community and help us put health first
 

The Provider Engagement Professional 2 develops and grows positive, long-term relationships with physicians, providers and healthcare systems in order to support and improve financial and quality performance within the contracted working relationship with the health plan. The Provider Engagement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Provider Engagement Professional - Behavioral Health is responsible for day-to-day front line relationship management for network providers in Humana’s Healthy Horizons in Oklahoma’s Medicaid Plan, including provider onboarding, training, education, responding to provider inquiries, and resolving issues or complaints. This role will support behavioral health providers in their designated region and must be based in Oklahoma.  The role will require critical thinking/problem solving skills, understanding of health plan operations, and strong interpersonal skills.   

Key Role Objectives 

• Serve as primary relationship manager with behavioral health providers to ensure positive provider experience with Humana Healthy Horizons and promote network retention 

• Meet regularly, both in person and virtually, with assigned providers to conduct trainings and education, including required annual trainings, ensure understanding of Humana policies and procedures, explain Humana systems, etc. 

• Support new assigned providers with onboarding, including orientation session(s) 

• Respond to assigned provider questions or inquires, and if necessary, ensure prompt resolution to provider issues with appropriate enterprise business teams, including those associated with claims payment, prior authorizations, and referrals, as well as appropriate education about participation in Humana’s Oklahoma Medicaid plan 

• Convene Joint Operating Committee meetings with providers, including organizing agendas, materials, and other team members (clinical, provider engagement), to discuss key operational, clinical, and quality related topics 

• Communicate updates on Humana’s policies and procedures and Oklahoma’s SoonerSelect programmatic updates  

• Coordinate regional provider townhalls and/or trainings 

• Work with internal resources and systems (e.g., claims, reimbursement, provider enrollment) to provide the Perfect Experience in all provider interactions with Humana’s Oklahoma Medicaid plan 

• Ensure compliance with Oklahoma’s managed care contractual requirements for provider relations, such as claims dispute resolution within specified timeframes 

Use your skills to make an impact
 

Required Qualifications

• Must reside in Oklahoma
• Position is field-based in Oklahoma and requires frequent travel to provider and Humana locations – Primarily Southeast Oklahoma
• 2 or more years of health care or managed care experience working with providers (e.g., provider relations, claims education) 
• Experience working with or in health care administration setting 
• Exceptional relationship management and interpersonal skills 
• Proficiency in analyzing, understanding, and communicating complex issues 
• Exceptional time