Program Coordinator - HEAL

Overview

At Houston Methodist, the Program Coordinator position is responsible for the planning and coordination of quality initiatives to improve outcomes and achieve business objectives for the assigned clinical program(s). This position oversees the development and implementation of all assigned quality programs, including the introduction of new initiatives, programs, procedures, and external reporting requirements. Other duties for the Program Coordinator position include providing education and assisting program leadership in developing strategies to respond to quality program requirements and opportunities for improvement supported by external benchmarking. This position interacts with all levels of the organization, from front-line staff to senior management, and collaborates with system hospitals for the sharing of best practices, reporting methodologies, and identification of potential duplication of effort.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Supports management to plan program initiatives to ensure that the goals of the program are met. Promotes program compliance with stakeholders, management, and the medical staff, as appropriate.

• Collaborates with management to develop and implement communication strategies throughout the organization/system to ensure accurate information regarding clinical and quality program purpose, initiatives, improvement strategies, and outcomes. Obtains buy-in to change efforts.

• In collaboration with management, recommends opportunities for improvement of department/program score for employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Develops analysis and reporting, as necessary, to leadership and other key stakeholders on the progress of the program. Creates materials, presentations, and reports program status for senior leadership, directors and managers, and front-line staff.

• Provides consultative services, as needed, to program to successful outcomes. Follows up on action items necessary to ensure completion of assignments.

• Implements change management strategies to ensure successful execution of the program and to improve targeted outcomes.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Contributes to the development of the program standards and guidelines; implements and monitors program initiatives that improve designated compliance. Ensures appropriate data is collected and submitted to appropriate databases for program supported.

• Supports leaders to drive improvements in program outcomes by coordinating the day-to-day quality efforts of the program in collaboration with patient safety, quality, and other relevant partners.

• Supports program strategic direction and uses appropriate and evolving methodologies to drive quality program initiatives. Utilizes outstanding relationship skills to partner with key stakeholders to promote program success.

• Identifies key measures to periodically assess outcomes and metrics and continuously enhances and improves training to drive impro