Sales and Customer Success Manager – SaaS WMS

<p><strong>Do you thrive on customer interaction? Do you enjoy solving logistics challenges? And would you like to play a key role in scaling a modern SaaS WMS platform for SMBs? If so, this might be the perfect opportunity for you!</strong></p><p>For our newly established product, we are looking for a sales driven and logistics-savvy professional to join our team. In this role, you will take full ownership of the customer journey – from initial outreach through successful deployment to long-term satisfaction.</p><p><strong>Who we are<br/></strong>Consafe Logistics is a software development company. We design a product and technology that makes warehouse operations of logistics and supply chain companies smarter, more effective, and thus more sustainable. We have been in the business for more than 40 years, providing warehouse management systems for many great brands and organizations all over the globe, and we still love doing it!</p><p>We also know that we would be nothing without our talented co-workers. Our ambition is to become the most attractive workplace in the supply chain industry in Europe, so we continuously strive to provide our employees with long-term development and career opportunities. Learn more about us <a href="https://www.consafelogistics.com/">here</a>.</p><p><strong>About the role<br/></strong>As Sales and Customer Success Manager at Consafe Logistics, you will proactively target SMB prospects in warehousing and logistics, engaging key decision-makers through discovery meetings to fully understand their challenges. Delivering 3 to 5 product demos each week, you will effectively demonstrate the value of our SaaS WMS while managing the entire sales cycle – from lead qualification and negotiation through to contract signing. Throughout this process, you will maintain accurate CRM data and collaborate closely with Marketing to align outreach efforts and maximize lead conversion.</p><p>You will lead the onboarding process for new customers by conducting structured interviews to thoroughly map their operational workflows. Based on these insights, you will configure our SaaS WMS to fit each customer’s logistics setup, ensuring seamless alignment with their needs. To support smooth adoption, you will deliver tailored training and provide hands-on guidance to empower users from day one.</p><p>As the long-term point of contact, you will proactively support customers to ensure their ongoing satisfaction and success. By monitoring customer engagement and usage patterns, you will quickly identify and resolve issues while uncovering opportunities for growth. Building and nurturing strong relationships will be key to driving retention and advocacy, positioning our solution as an integral part of their logistics operations.</p><p>As part of a newly established product and organization, you will play an active role in shaping both the solution and how we operate. This dynamic environment offers plenty of variety, real influence, and opportunities for personal and professional growth. You will not be doing it alone – you’ll collaborate closely with colleagues across marketing, support, and implementation to create lasting value together.</p><p><strong>Key responsibilities</strong></p><ul> <li>Identify and engage with new potential customers</li> <li>Manage the full sales cycle</li> <li>Lead customer onboarding and solution configuration</li> <li>Provide ongoing customer support and relationship management</li> <li>Monitor customer usage and identify growth opportunities</li> </ul><p><strong>Your profile<br/></strong>To thrive in this role, you bring a solid understanding of warehouse and logistics operations, paired with a customer-centric mindset that focuses on problem-solving and delivering real value. You are comfortable navigating both the commercial and technical sides of the customer journey, communicating clearly and confidently with stakeholders across SMBs. Your approach is structured and self-driven, yet flexible enough to adapt in a fast-paced SaaS environment. Professional proficiency in English is essential to engage effectively with our diverse customer base.</p><p>Ideally, you come with several years of experience in logistics, warehouse operations, or supply chain, combined with a background in SaaS or technology-driven sales roles. You know how to manage a customer portfolio independently, guiding clients from first contact through onboarding to long-term success. Experience working with small to mid-sized companies will help you hit the ground running and build strong, lasting relationships.</p><p><strong>What we offer</strong></p><p><strong><em>Professional growth:</em></strong> We are on an exciting growth journey, so your potential to have an impact and build your career within the organization is remarkable. We support your work-life balance and develop your competence according to your individual goals and needs.</p><p><strong><em>Inspiring business environment:</em></strong> Y