Community Liaison Unit Program Manager

Asian Health Services, founded in 1974, provides health, social, and advocacy services for all regardless of income, insurance status, immigration status, language, or culture. Our approach to wellbeing focuses on “whole patient health,” which is why we provide more than primary care services, including mental health, case management, nutrition, and dental care to more than 50,000 patients in English and 15 languages: Korean, Lao, Burmese, Mandarin, Cantonese, Spanish, Portuguese, French, Mien, Karen, Mongolian, Karenni, Tagalog, Khmer, and Vietnamese. We offer medical, dental, and mental health services for all ages.
Under direction of the Director of Community Services, manages all aspects of the CLU program; provides oversight for the CLU program areas including staff, grants/contracts, budget oversight, patient and community education, psychosocial service referral, linkage to care for patients, data collection and management collaboration with QM department, and patient advocacy.  The position acts as a liaison between the CLU program and all other AHS departments and clinic locations, trains and supervises CLU program staff as well as other staff (as appropriate), and represents the CLU program to outside agencies. Works closely with the Chief Medical Officer and other provider leaders around health improvement and other infectious diseases (e.g., COVID-19) to plan, prioritize, and create mechanisms for improving patient care and community outreach and engagement.  

Essential Job Functions

• Oversees and trains CLU program staff on all aspects of program activities, including patient eligibility, registration, patient scheduling, data collection and documentation, risk assessment, patient referral, and insurance billing, as well as overall advocacy on behalf of AHS patients and their families.
• Provides outreach, advocacy, and education targeted towards the Asian community with a particular emphasis on understanding and addressing both health issues and the social factors that influence health within that community
• Works in close collaboration with the Chief Medical Officer and Specialty Mental Health Director, medical/mental health providers and on-site specialists to provide support services, counseling, and education for patients, including case coordination, health education support including medication compliance, and brief psychosocial (combined) assessment, referral and follow-up for high risk and special needs, and any other supportive services provided by the program.
• Works in close collaboration with the Quality Improvement (QI) team to assess patient care process and outcomes metrics to ensure high quality patient care.
• Acts as a liaison to all other departments regarding health issues, including medical practitioners, health/patient education, eligibility, billing and fiscal departments.
• Represents the program on behalf of the agency at meetings with other service providers, e.g., Alameda County Department of Public Health.
• Supports the development of grants related plans, Patient Leadership Councils, Patient General Meeting, Patient Newsletter, Language and Culture Access Program (LCAP) and patient education materials in partnership with clinic leadership and community leaders; maintains and annually updates service protocols; maintains CLU service data by entering data into the database and generating reports for AHS quality management, providers, and contract/grant requirements.
• Develops and implements an organizational strategic plan to effectively deliver programs and services to meet the needs of communities. 
• Schedules and facilitates regular program related meetings and case conferences, as appropriate

Supervisory Responsibilities

• Serve as primary supervisor of the CLU Program Coordinators and other Staff.   Oversee recruitment, hiring, dismissals, disciplinary actions, evaluation, and other personnel actions in consultation with Director of Community Services.  Consult and communicate with Human Resource Manager to ensure compliance with collective bargaining agreement, personnel policies, and labor laws. 
• Develop staffing plans, assign work, and coordinate with other Departments and Program Coordinators.
• Ensure that appropriate initial and on-going trainings are provided to program staff, clinic staff, and other staff who may be providing services at-risk and/or infected patients and community members
• Promote a standard of respectful and professional interactions with at-risk and patients and community members. 
• Promote a standard of teamwork, cooperation, and positive work place practices among staff.  Establish strong working relationships with other managers and staff such as the Director of Clinical Operations, Clinical Services Manager, Head Nurse, Support Services Manag