Financial Adv Team Leader

Join Our Mission to Transform Lives!

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Position Purpose: The Financial Advisor Team Leader assists in managing and maintaining client business accounts and serves as a resource to staff, clients, and their families regarding treatment funding options. As the Financial Advisor Team Leader, you are responsible for ensuring the financial account is accurate through initial financial eligibility completion, verification of benefits, and maintenance of the financial account throughout the course of treatment.  Additionally, the Financial Advisor Team Leader will assist with the training and supervision of team members. 

Qualifications/Basic Job Requirements:

• Associate's Degree (preferred)
• High School diploma or GED required
• Employee supervision experience (preferred)
• Extensive experience in insurance verification and benefits coordination
• Strong understanding of commercial, Medicare, and Medicaid plans, including policy limitations, authorization requirements, and coverage guidelines
• Demonstrated ability to review insurance plans, verify eligibility, calculate financial responsibility and collaborate with billing teams to minimize claim denials
• Competence in using common computer applications such as word processing and presentation software, with an emphasis on Microsoft Excel.
• Excellent verbal and written communication skills to accurately complete required documentation within the time frames prescribed
• Demonstrated exceptional organizational skills with a proven ability to manage multiple tasks and projects efficiently
• Belief in the mission and vision of Rosecrance

Essential Responsibilities:

1. Adhere to prescribed work hours set by leadership, and any additional hours deemed necessary for the responsibilities assigned.
2. Complete withheld billing, NTST, ILSR (MH), and Medicaid-pending reports on a routine basis.
3. Manage third-party insurance processing for clients, including the determination and verification of benefits, and conducting financial interviews with clients or guardians.
4. Monitor and follow up on financial commitments from clients or guardians, ensuring consistency of payment commitments throughout the treatment process.
5. Communicate the need for individual case benefit negotiations with the guidance of other stakeholders.
6. Communicate client financial information to staff and ensure adherence to current procedures by notifying them of the correct funding classifications.
7. Provide details of the verification of benefits (VOB) to the client or the client’s family, along  with reviewing funding and payment options.
8. Assist in training new team members on Financial Advisor duties and provide ongoing training on both existing and new processes. Additionally, they offer training to other departments on financial eligibility, funding, and related topics.
9. Assist in supervising the Financial  Advisor team by conducting monthly check-ins, performing annual performance evaluations, and managing employee issues.
10. Provide staff  feedback on performance via team meetings, monthly supervision, and annual reviews, and provide more frequent individual feedback as necessary.
11. Conduct Medicaid/Medicare or other insurance coverage verification and confirm/update Financial Eligibility and Authorizations (as applicable) on all new clients.
12. Verify eligibility for all open clients monthly.
13. Assist clients with the Medicaid Application process as needed.
14. Coordinate and manage payment activities in alignment with client/agency agreements, including receiving  client  payments  and  maintaining  accurate  documentation and handling procedures according to current standard operating procedures (SOP).
15. Maintain accurate funding documentation as related to daily census activity as applicable.
16. Assist clients with the Charity Care application process and track the granting and application of Patient Assistance funds.