Relief Customer Service Dispatcher 6

About us

Progression to Grade 7 after 4 years in position, plus successful completion of Grade 7 test. 

The schedule: Multiple shift 24 hr rotation

Job Purpose

Position Responsibilities (including but not limited to):        

• Responsible for the receipt and disposition of all service requests occurring during hours of assignment, including analyzing/prioritizing service orders for immediate dispatching or later scheduling.
• Responsible for the dispatching of service orders to Service personnel according to classification via radio, telephone and/or computer
• Responsible for reading and interpreting gas maps.
• Track location of active mobile radios maintain gas leak emergency log and record of work location, work completed, work in progress of each service person in the field.
• Adhere to all procedures including timely supervisor notifications to ensure compliance to regulatory requirements .
• Maintain files for dispatching and scheduling. 
• Contact customers when necessary. Responsible for screening job orders for special instructions and handling.
• Responsible for recording of information to customer files and the completion of related clerical functions. Prepare work of service personnel and ensure response time is achieved.
• Prepare and maintain daily, weekly, and monthly reports. Responsible for performing minor repairs on printers, computers, and other office machinery.
• Assist in the training and direction of new Dispatchers and Relief Dispatchers when necessary.
• When working the overnight schedule, will be required to take customer emergency calls

Qualifications

•        Post information from one record to another.

•        Maintain files and logs, plot graphs, and perform simple arithmetical computations involving addition, subtraction, multiplication and division of whole numbers, fractions, decimals and percentages.

•        Candidates will be required to successfully pass a pre-entry screening test.

•        Two years of experience in radio dispatching of work desired

 

NOTE:

In addition to possessing the qualifications for this vacancy, employees selected will be expected to work overtime in accordance with departmental requirements and to participate in the Company's Emergency Restoration Program.

Employees selected for this classification will be required to participate in federally mandated drug testing programs prior to selection, randomly on a year-round basis, after an accident and for reasonable cause.

Progression to the Relief Gas Dispatcher Grade 7 will be based on four (4) years of experience as a Relief Dispatcher, successful completion to a test of demonstrate skills and a satisfactory performance evaluation for the last year

More Information

Location: Melville 

Pay Rate: $34.58 per hour

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union.  Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver sup