Sr. Director, IT and AI Transformation

<div class="content-intro"><p><strong>Our Mission:</strong></p> <p>6sense's mission is to multiply what matters: growth, retention, and efficiency.  We envision a future where companies, teams and people reach their full potential.</p> <p><strong>Our People:</strong></p> <p>People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging.  Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.  We want 6sense to be the best chapter of your career. </p></div><p><strong>Job Title</strong><br>(Sr) Director, IT and AI Transformation</p> <p><strong>Organizational Reporting</strong><br>CISO</p> <h3>Purpose of the Job</h3> <p>This role leads the evolution of Business Technology from traditional IT operations into an automation-first, AI-enabled internal platform. The Sr. Director owns end-to-end employee technology experiences, spanning service desk, endpoint management, corporate infrastructure, and a new Enterprise AI function responsible for building and operating AI systems, workflows, and agents.</p> <p>Success in this role means reducing manual work, accelerating employee productivity, and embedding AI into how the company operates day to day while maintaining strong reliability, security, and compliance.</p> <h2>Responsibilities & Accountabilities</h2> <h3>1. Enterprise AI Platform & Automation</h3> <ul> <li> <p>Own the Enterprise AI strategy and delivery, including internal copilots, agents, and workflow automation</p> </li> <li> <p>Build and operate AI-powered internal tools (e.g., support automation, knowledge retrieval, workflow orchestration)</p> </li> <li> <p>Drive adoption of AI across functions (GTM, Engineering, G&A)</p> </li> <li> <p>Establish governance for AI usage, model risk, data access, and safe deployment along</p> </li> <li> <p>Partner with Security on AI risk management (data leakage, prompt injection, model misuse)</p> </li> <li> <p>Standardize tooling for prompt management, orchestration layers, and agent frameworks</p> </li> <li> <p>Define and track KPIs such as:</p> <ul> <li> <p>% of workflows automated</p> </li> <li> <p>Ticket deflection via AI</p> </li> <li> <p>Employee productivity gains&