GCB Global Client Service Project Manager

As a Project Manager within our global client service organization, you will be a key contributor in modernizing our service and operational model into the future. You will help drive the execution of our top strategic initiatives and organizational goals as a service team that supports the complexities of the global payments landscape. 
 

Additionally, you'll assist in the overall coordination and management of team deliverables, including status, roadmaps, and other key project management functions. The ideal candidate will possess a unique blend of strategic thinking, adaptability, and excellent communication skills. You will thrive in a fast-paced environment, managing ambiguity and change while maintaining a sharp focus on detail. 

Job Description

 

You will be responsible for conducting in-depth business analysis, data driven recommendations, and process mapping to inform executive decision-making, ensuring impactful outcomes. Your ability to influence and engage stakeholders at all levels will be essential in fostering a collaborative environment that drives success.

• Engage in multiple projects or initiatives throughout the project lifecycle, including researching new projects or business process changes.
• Critically evaluate information from various sources, reconcile conflicts, and break down complex information into consumable components, 
• Synthesize high level information into details and distinguish requests from the underlying true needs.
• Conduct in-depth business analysis, provide data-driven recommendations, and perform process mapping to inform executive decision-making.
• Influence and engage stakeholders at all levels to foster a collaborative environment that drives success.
• Partner with the Client Service leadership team, service and operations partners, business management, readiness, transformation, product teams, and other functional leaders to build business requirements and processes.
• Develop project plans, manage requirements (elicitation, documentation, prioritization, etc.), and design processes, organizational structures, and capacity sizing.
• Collect, analyze, and synthesize data to translate into practical solutions.
• Collaborate with business partners to design, introduce, or re-engineer existing processes and business applications.
• Conduct project planning and analysis, including creating detailed project plans, documenting business requirements, detailing issues and problems, and drafting business, process, and technical work/data flows.
• Facilitate or partner with project facilitators, create presentation materials, and provide reporting/metrics as required.

 

 

Required Qualifications, Capabilities, and Skills:

• 5-10 years of experience in project management or business analysis.
• Preferred experience in Business Transformation, Client Experience, or Client Service/Management roles.
• Strong knowledge of the payments business.
• Solid understanding of business processes throughout the client lifecycle, from sales through onboarding, service, and account management.
• Excellent communication and presentation skills across various stakeholders and senior management.
• Intermediate/Advanced experience using Microsoft Office, including PowerPoint, Excel, and Visio with the ability to create presentations that tell the story
• Excellent analytical and logical thinking to understand and analyze complex business processes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup