Senior ServiceNow Solutions Consultant

Location

Remote (Travel up to 25% as required)

Reports To

Sr. Director, ServiceNow Solutions

Position Overview

Milestone Technologies is seeking an experienced Senior ServiceNow Solutions Consultant to serve as a trusted advisor to enterprise customers throughout their ServiceNow transformation journey.

This role extends well beyond traditional pre-sales engineering. The Senior ServiceNow Solutions Consultant partners closely with Sales, Delivery, Executive Leadership, and ServiceNow to help organizations define platform strategy, optimize licensing investments, architect business solutions, develop implementation roadmaps, and deliver measurable business outcomes.

The ideal candidate combines executive communication skills with deep ServiceNow expertise and consulting experience. They are equally comfortable facilitating a CIO strategy workshop, conducting executive discovery sessions, architecting complex ServiceNow solutions, advising customers on licensing strategies, developing Statements of Work, and presenting compelling business cases that earn executive sponsorship.

This highly visible role directly influences customer success, sales growth, solution quality, and long-term client relationships.

What You'll Do

Strategic Advisory & Executive Consulting

Serve as a trusted advisor to executive stakeholders, helping customers maximize the value of their ServiceNow investment.

Responsibilities include:

• Partner with CIOs, IT Executives, Platform Owners, Enterprise Architects, and business leaders throughout the customer lifecycle.
• Lead executive strategy workshops, roadmap sessions, platform assessments, and visioning exercises.
• Facilitate business and technical discovery sessions to identify customer goals, operational challenges, and transformation opportunities.
• Develop ServiceNow platform roadmaps aligned with business priorities and digital transformation initiatives.
• Provide guidance on platform governance, architecture, scalability, technical debt reduction, and operational maturity.
• Build compelling business cases demonstrating business value, operational improvements, and ROI.

ServiceNow Licensing Advisory

Help customers make informed licensing decisions that maximize value while minimizing unnecessary complexity.

Responsibilities include:

• Advise customers on ServiceNow licensing strategies, entitlement optimization, and platform adoption.
• Help customers maximize existing ServiceNow investments before recommending additional licensing.
• Explain ServiceNow licensing models, bundles, and platform capabilities in clear business terms.
• Work collaboratively with ServiceNow account teams while maintaining an objective, customer-first advisory approach.
• Recommend licensing strategies that align with customer business objectives, platform maturity, and long-term growth plans.
• Support customers through renewal planning, platform expansion, and licensing optimization discussions.

Solution Consulting & Sales Support

Support strategic enterprise sales opportunities through technical leadership and customer engagement.

Responsibilities include:

• Lead technical discovery sessions.
• Translate business requirements into scalable ServiceNow solution architectures.
• Design and deliver executive-level demonstrations focused on business outcomes rather than product features.
• Present complex technical concepts to executive audiences in a clear and compelling manner.
• Develop customer-specific solution presentations, proof-of-concepts, and workshop materials.
• Support proposal development and competitive positioning.
• Participate in RFP and RFI responses.
• Partner with Account Executives throughout the sales cycle to position Milestone's ServiceNow offerings.

Solution Architecture, Scoping & Estimation

Lead the development of implementation strategies and project estimates for enterprise ServiceNow initiatives.

Responsibilities include:

• Develop solution architectures for complex ServiceNow implementations.
• Create Rough Order of Magnitude (ROM) estimates.
• Author detailed Statements of Work’s.
• Define project scope, assumptions, exclusions, dependencies, implementation approaches, and delivery strategies.
• Collaborate closely with Delivery teams to ensure solutions are technically sound and commercially viable.
• Participate in project transition activities to ensure seamless handoff from Sales to Delivery.
• Identify project