Team Lead - Onsite in New Braunfels

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

POSITION SUMMARY

The Team Leader will drive performance of the teammates to continuously hit metrics and goals. His role is to coach, motivate and engage teammates to ensure that they are a productive resource to TaskUs. He will also act as a liaison between the teammates and other departments. Please take assessments below:

Please take assessment for posting

Harver -English

https://my.harver.com/app/landing/661e834dead89d00128ed157/login

Resilience: https://docs.google.com/forms/d/e/1FAIpQLScmzXQbU23v7QSswfIMbx-9mPu-UF2UNKvXu3XaEWZxoDHodg/viewform

Cultural: https://docs.google.com/forms/d/e/1FAIpQLScHUsakOvxs5aZFflDTmYhEzFL2TdjNWPwhPcVA6EagBVy6SQ/viewform

SPECIFIC RESPONSIBILITIES

• To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliner's and Management. To offer creative solutions.

• Delivery of team sales, service level components, quality and productivity targets & indicators.

• People Management, including all HR related issues, as well as staff development.

• Operational Management: Managing the floor, adherence to schedule.

• Ownership and problem resolution.

• Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.

• Training and development of staff.

• Motivation, leadership for a team of 17 and developing future leaders.

• Recommendations for product and process development based on customer feedback and analysis of the same.

• Conducting performance appraisal for the team.

• Contribute for the initial hiring and selecting process of the fro