Senior Analyst, Business Product Owner

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Shepherdsville, Kentucky, United States of America, Somerset, New Jersey, United States of America

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.

This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

Apply today for this exciting opportunity to be part of our growing team!

The NA IM Senior Analyst, Business Product Owner, leads and optimizes end-to-end order-to-cash processes across EDI management, online portal J&J Customer Connect (JJCC), and SAP S/4HANA (TIME) within the Canadian Customer Service organization. As a strategic partner to business units and IT, the role ensures seamless system integration, drives error resolution, and champions JJCC adoption and digital solutions aligned with the organization’s strategic vision. The position oversees requirements prioritization, testing (including UAT), training, post-launch support, and continuous improvement to enhance data accuracy, operational efficiency, and customer experience, while ensuring SOX compliance.

Key Responsibilities:

• Manage daily EDI operations, including onboarding new customers, transactions, and change requests.

• Monitor incoming and outgoing EDI transactions for errors using designated error handling frameworks.

• Escalate or resolve flagged errors to ensure order accuracy.

• Support SOX controls related to EDI Interfaces

• Administer JJCC platform: manage new registrations and resolve issues.

• Collaborate with customers and internal teams to resolve access or transaction issues.

• Manage escalations for JJCC support with Information Technology (IT).

• Promote JJCC adoption through training and support.

• Lead troubleshooting and testing of JJCC and related systems when resolving tickets or implementing enhancements.

• Oversee the flow of order-to-invoice information from JJCC to SAP S/4HANA (ERP system).

• Escalate or resolve flagged errors to ensure order accuracy

• Support SOX controls related to JJCC Interfaces

• Serve as the SAP S/4HANA order-to-cash superuser.

• Act as the primary contact for troubleshooting issues with SAP users.

• Submit IT tickets and serve as the liaison between Canadian operations and IT teams.

• Ensure system integrity, optimization, and compliance with SOX.

• Gather, analyze, and prioritize requirements from business units.

• Collect and triage new business requirements for system enhancements.

• Collaborate with Global Template Owners to deploy new functionalities, including testing and validation.

• Support User Acceptance Testing (including regression testing), feedback collection, and ensure successful deployment

• Provide post-launch support, troubleshooting, and issue resolution.