Senior Director, Design - Human Resources and Finance

Senior Director, Design - Human Resources and Finance

At Capital One, we are committed to transforming the digital products that drive our core Enterprise Staff Services which power our HR and Finance domains. Over 40,000 associates in Capital One utilize our platforms on a daily basis to accomplish their critical jobs to be done. As a result, we embrace a human-centered approach to our design process where our goal is to continuously improve and transform these products for our associates. 

Within our HR design team, our goal is to design best-in-class products and services that support our talent management, performance management, and hiring processes. Within our Finance design team, our goal is focused on creating products that enable our associates to perform better financial analysis, reporting, and forecasting. Throughout all of our work, we aim to instill loyalty and trust in all of our digital products through our high standards of craft, quality and security.

TEAM DESCRIPTION

Our HR and Finance Design team’s understanding of our associates is crucial to our success in building a portfolio of next generation HR and Finance products. Our team partners closely with our product managers, software engineers, and data scientists to ensure great end-to-end experiences for our associates that provide all of the capabilities they need to achieve their desired outcomes. This is an incredible role in which you have the rare opportunity to work at the vanguard of human-centered design, business strategy, and the next generation of enterprise platforms. As Sr. Director, you will help shape and deliver on a bold vision of how our HR, and Finance products are created, managed, and used within Capital One while impacting a wide array of use cases across all of Capital One’s business units and internal teams.

WHAT YOU WILL DO

Shape Strategy & Planning

• Collaborating with product, technology, operations and analyst teams to uncover customer and business needs, translating them into transformative, intuitive, user friendly, and on-brand UX and UI.

• Engaging in portfolio prioritization to help set the strategy for the cross-functional team, understanding the business objectives and key results you are targeting and influencing how the projects you shape in collaboration with partners will drive them.

• Shaping and evolving operating models including program planning, resourcing and effective collaboration across product, design, analysis and technology teams.

• Charting experience roadmaps that span near, medium and long-term horizons, aligning experience maturity to people, process, tech and data capabilities. 

• Managing through shifting priorities and fostering consistent alignment with senior partners to provide clear direction and input on product definition and business impact. 

• Advocating for the customer through human-centered design methodologies, including: discovery, ideation, research synthesis concepting, journey mapping, service blueprinting segmentation and user testing.

Lead & Develop Teams

• Building and leading successful teams by mentoring, coaching, and elevating junior team members. 

• Guiding team members by driving craft excellence in strategy, research, design frameworks, UX or UI, presentation and communication and partner alignment.

• Leading your team through career development plans to encourage talent growth and identification of destination talent.

• Participate in hiring by leveraging your professional, network reviewing resumes, conducting interviews and contributing to consensus sessions. 

Drive Design Execution from Discovery through Delivery

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities. 

• Demonstrating familiarity with design methods and tools to oversee design of concepts and prototypes from low to high fidelity. 

• Enabling scale through the creation of reusable design assets, processes, learnings and templates and components.

• Drive end-to-end strategic product and service design by:

  • Framing design methods, objectives and outcomes in alignment with business and user needs.

  • Advising researchers on intuitive and inventive ways to understand customer and associate needs, coupling user and business insights to create relevant and compelling UX and UI.