SAP Academy for Services & Consulting - Success Plan Manager - Chicago (Hybrid)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

**The SAP Academy for Services & Consulting is a development program designed for individuals with 0-3 years of professional experience; Candidates with more than 3 years of experience will not be considered

 

**SAP is not offering current or future visa sponsorship (includes NO F1/OPT) for this role

 

**The role requires candidates to be onsite at an SAP office or customer location (3) days per week, in alignment with our Pledge-to-Flex policy; Candidates MUST live locally to the SAP location that they’re applying to

 

**SAP is not offering relocation benefits for this role

 

Who You’ll become 

As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands-on experience, you will learn how to:

• Translate customer business objectives into structured success activities
• Support outcome-driven Success Plans aligned to customer priorities
• Contribute to governance, cadence management, and value discussions
• Collaborate across SAP delivery, architecture, and adoption teams
• Apply SAPs Success Plan methodology consistently and at scale

 

What you’ll do:

 

As part of the SAP Academy for Services & Consulting, Success Plan Manager Associate’s will:

• Successfully complete a structured 12-month learn-and-apply academy program
• Participate in classroom learning, simulations, and real-customer engagement scenarios
• Support the execution of Success Plans under guidance of experienced Success Plan Managers
• Assist with development, maintenance, and updates of customer success documentation
• Prepare materials for governance meetings, including quarterly reviews and steering sessions
• Support tracking of adoption milestones, consumption indicators, and value realization inputs
• Participate in proactive risk identification and escalation preparation
• Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
• Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
• Contribute to continuous improvement of engagement quality and customer experience

 

Expectations and Tasks:

 

• Support executive-level customer relationships built on trust, transparency, and consistent delivery quality
• Ensure disciplined planning, execution, and follow-up across all Success Plan activities
• Provide clear, concise, and value-based executive communications and reporting
• Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
• Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
• Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes
• Uphold SAP standards for service quality, governance, and customer engagement excellence

 

What you Bring:

 

• STEM degree or equivalent technology experience.
•  1–3 years as a Functional/Technical Consultant or in project management.
• Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
• Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value.
• SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS).
• Awareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations.
• Able to translate business needs into technical/functional requirements and practical roadmaps.
• Strong communicator and relationship builder; customer-facing with enablement skills (runbooks, trainin