Software Engineering Manager - Digital Platforms

Church’s Chicken

Employee Job Description

Job Title:         Software Engineering Manager - Digital Platforms 

Reports To:     SVP, Chief Information Officer

Location:         Hybrid – Preferably Atlanta based 

Job Summary: 

Church’s Texas Chicken is dedicated to enhancing digital experiences and customer engagement through the ongoing work of building, maintaining, and optimizing its digital products. We are seeking a Software Engineering Manager to join our team and work closely with our development partners to accelerate the improvement and evolution of our digital applications, making them the easiest and most rewarding way to order Church’s Texas Chicken. This role involves hands-on development, leadership, and technical oversight, including direct integration with POS systems and third-party platforms like Olo, Punchh (or other loyalty platforms), Uber Eats, and DoorDash. 

Key Duties/Responsibilities: 

• Team Leadership & Development: 

• Lead, mentor, and develop a high-performing team of software engineers. 

• Foster a collaborative and innovative team environment. 

• Provide constructive feedback and conduct performance reviews. 

• Hands-On Development: 

• Actively participate in coding, debugging, and software design. 

• Establish coding standards and engineering best practices. 

• Experience working with Event-based services such as Webhooks 

• Resolve complex technical issues. 

• Ability to automate deployment practices through CI/CD solutions using DevOps or similar stack 

• Full Stack Development: 

• Oversee both front-end and back-end development efforts. 

• Ensure seamless integration between user interfaces and server-side logic. 

• Optimize applications for maximum speed and scalability. 

• Digital Product Optimization: 

• Build, maintain, and optimize digital products to enhance customer engagement. 

• Collaborate with development partners to evolve our applications. 

• Ensure our platforms offer the easiest and most rewarding ordering experience. 

• International Mobile Application Development: 

• Oversee the development of the international mobile application with the goal of platform unification. 

• Ensure consistency and scalability across all digital platforms. 

• Partnership Management: 

• Manage onshore and offshore development team partnerships. 

• Coordinate external resources to ensure project alignment and quality. 

• Utilize experience in setting up offshore teams to enhance productivity. 

• Project Management: 

• Oversee the software development lifecycle for digital platforms. 

• Collaborate with cross-functional teams to define project scopes and objectives. 

• Ensure timely and within-budget project delivery. 

• Technical Oversight: 

• Provide architectural guidance and technical direction. 

• Implement best practices in coding, testing, and deployment. 

• Ensure scalability, security, and reliability of digital solutions. 

• Implementation of disaster recovery and backup protocols 

• Experience running automated unit-tests, integration and smoke tests 

• Ensure adherence to security best practices and protocols across all development activities. 

• Ability to build solutions in cloud that are scalable, cost-optimized while maintain high-availability 

• Experience around cloud resource management and tagging to properly segregate resources across the tenant 

• Agile Development & DevOps: 

• Implement and promote Agile/Scrum development methodologies. 

• Oversee DevOps practices to streamline deployment. 

• Ensure engineering best practices and test-driven development. 

• Ability to automate deployment practices through CI/CD solutions using DevOps or similar stack 

• Strategic Planning: 

• Contribute to the digital strategy aligned with company goals. 

• Stay updated on emerging technologies to drive innovation. 

• Identify opportunities for process improvements. 

• Cross-functional Collaboration: 

• Work with Marketing, Operations, IT, and other departments to align initiatives. 

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