Director, Correspondent Lending Account Management

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Correspondent Lending Account Manager is responsible for developing, onboarding, maintaining and expanding (as applicable) Webster Bank’s Correspondent Lending channel. This individual’s responsibilities will include assisting in the development of the Correspondent Lending strategy, identification and solicitation of new client relationships, as needed, maintaining existing partner relationships, actively participating in planning, revising and implementing delivery channel objectives and contributing to the success of the organization. This person will be the single point of contact for correspondent partners and provide coaching and direction as needed to maintain relationships throughout all levels of capacities. The channel’s strategy is to grow over time aligning with the bank’s balance sheet needs. The growth will be achieved through expanding the territory footprint and strategically adding key Correspondent partners. The position will also oversee the annual recertifications of all existing partners.

Key responsibilities for the role:

• Act as liaison between all levels of Correspondent Management, Operations, Secondary, Closing and Sales teams and Webster Banks Operations, Secondary Marketing, Post Closing, Servicing and Executive Management.  Offer assistance on individual loan submissions, rate negotiations, loan scenarios, product, procedures and LOS training and general procedural requirements which include collaborating with all internal departments that work with the correspondent channel.

• Responsible for the onboarding of all new correspondent lenders and the annual recertification of all active partners, based on TPRM review cycle and as needed. 

• Train new and existing accounts on products, process and procedures, and Webster Bank policies in conjunction with the Correspondent Operations

• Communicate with all levels of Correspondent departments, Management, Operations, Post Closing and Sales teams regarding performance, strategies and improvements

• Make regular sales calls and participate in monthly meetings with Correspondent Key Contacts

• Monitor production levels, quality of submissions, and regulatory compliance by account

• Proactively develop new Correspondent relationships, as needed, and deliver exceptional, high level relationship management for Correspondents and prospects

• Participate in internal and external audit process

• Responsible for the identification and reporting of competitive intelligence, including but not limited to mortgage programs and products, rate competitiveness and service levels

• Comply with applicable government regulations and cooperate in all aspects of internal quality control and compliance programs.

• Develop and maintain a Correspondent Report Card per account to monitor performance

• Recommend qualified correspondents for participation in the delegated program.

• Recommend eligible correspondents for Webster Bank’s CRA products.

• Industry networking with partners and vendors on a local, regional and national level.

• Assume additional duties/projects as they arise.

Skills and experience:

• High school diploma or GED required.

• Advanced degree – Associates, Bachelors, Masters, etc. – preferred.

• 10 -15 years of related experience required

• Mortgage Lending experience, underwriting knowledge, sales experience required

• Third-party origination sales experience preferred

• Excel, Word and Encompass knowledge preferred

The estimated salary range for this position is $146,000.00 to $155,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, reli