Principal Program Manager (Portfolio Operations Lead)

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Business Technology (BT) Go-To-Market (GTM) team works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving exceptional Customer and Employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions for our Marketing, Sales, Services, Customer Support, & Legal business functions.

About the Role

The Go-To-Market team is looking for an experienced Portfolio Operations professional to join the team. The ideal candidate will work across functional areas with business partners and will have a shown ability to implement change within a large scale organization. They will be responsible for owning the GTM portfolio of work and capacity management in hand with the centralized PMO team. This role also focuses on identifying areas of improvement in existing processes and on removing portfolio roadblocks.

They are the organization’s authority on navigating operating model processes, including capacity and dependency management. They supervise operational process excellence from planning to commitment and are an invaluable resource to teams navigating these processes for the first time. They establish strong relationships with peers and influence future process improvements. We are looking for someone who is meticulous, organized, analytical, able to multi-task across contending priorities and is passionate about helping others. 

Key Responsibilities

• Ensure alignment with portfolio management and partners in the portfolio management process including intake, prioritization and status reporting. Ensure new requests are surfaced at the appropriate time in the planning cycle, and facilitate processes that allow the review and prioritization of those requests as well as monitoring of active requests until they are committed or deferred.

• Champion a culture of innovation, experimentation, continuous learning and encourage teams to embrace new technologies, processes, and practices to improve efficiency and get results.

• Collaborate with cross-functional teams, business partners, customers and executives to drive continuous improvement, transparency, and collaboration.

• Liaise with the BT portfolio management to enable centralized resource management. Champion the crucial change in GTM organization to enable standardized and flexible capacity planning and management.

• Establish and maintain Key Performance Indicators(KPI's) to measure the success and effectiveness of the product operating model transformation efforts and provide regular reports and updates to leadership. In addition, responsible for the GTM OKR process. 

• Use a data-driven approach to see opportunities and roadblocks and to mitigate risks to transformation efforts. Work with teams to develop effective solutions to overcome challenges.

• Principal level understanding of operating model methodologies, tools, and standard processes, and stay up-to-date on industry trends and developments.

• Lead preparation of continuous planning status reports and metrics.

• Define & implement comprehensive operational cadence aligned to Workday’s annual cadence & other key team members, including partnering with the BT PMO on Annual planning

• Provide frameworks, templates, resources, and industry trends that serve as standard methodologies

• Partner with GTM leaders to assess existing processes and programs; find opportunities to redesign and take action to unlock value and drive organizational health

• Support and/or execute key GTM employee & leadership meetings, including All Staff Meetings, Quarterly Business Partner Reviews, Leadership Offsites, etc.