Technical PM

The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance its IT environment. These services are responsible for delivering IT services to approximately 1,350 government employees and contractors nationwide. The program provides expertise necessary for the delivery of secure, reliable, and scalable IT services that are responsive to the agencies evolving business and mission needs.

Position Description: The Technical Manager is responsible for providing technical leadership, direction, and oversight for the planning, implementation, and ongoing operations of Tier 1-3 systems. This position ensures that all technical aspects of the program align with customer objectives, security requirements, and performance standards. The Technical Manager will oversee technical personnel and support the development and implementation to enhance IT service delivery. This role requires strong leadership, hands-on technical expertise, and the ability to coordinate across diverse teams to deliver mission-critical IT services effectively and efficiently. Tasks include developing capital business case narratives, preparing presentation materials for governance boards, and supporting automation initiatives, and service delivery enhancements.

Requirements

·       Ensuring projects comply with relevant regulations and standards.

·       Providing support to internal and external stakeholders.

·       Designing and coordinating work teams.

·       Understanding technical objectives of a project and working closely with the project sponsor and PM.

·       Monitoring progress via agreed upon Service Level Agreements (SLAs) and project deliverables.

·       Providing technical support to project team members by handling complex application features and technical designs.

·       Providing overall direction to the formulation, development, implementation, and delivery of a project.

·       Extracting and analyzing data, generating dashboards, and compiling risk matrices and preparing reports for leadership review Provide mentoring and technical guidance to Tier 1 staff to improve first-call resolution rates.

Years of Experience: 12 years of experience

Education Requirements: Masters degree in IT, Computer Science, or related discipline or two additional years of experience for Bachelors degree

Location: Alexandria, VA on-site

·     Required Skills:

·       Project Management Expertise 

PMP Certification, and knowledge of VMWare, Cisco, O365 Endpoints, and AWS

·       Understanding of the full engineering lifecycle.

·       Experience in data center and cloud computing.

·       Support agile methodology and running scrums, demos, and retros.

·       Manage priorities and provide customer management support

·       Peer review and provide council to the team to drive framework adoption.

·       Strong knowledge of PM methodologies including ITIL Proficiency in project planning, scheduling, and resource allocation.

·       Technical Knowledge Understanding of IT infrastructure and operations (networking, servers, cloud). Familiarity with incident management and escalation processes.

·       Ability to interpret technical documentation and SLAs.

·       Tools & Platforms Proficiency in project management tools (MS Project, Jira, ServiceNow).

·       Knowledge of monitoring and ticketing systems for Tier 1–3 support.

·       Strong Excel and reporting skills for KPI tracking.

·       Compliance & Security Awareness of data security standards (ISO, SOC, NIST).

·       Understanding of regulatory requirements for multi-location operations.

Preferred Skills

·       Certifications ITIL or Scrum Master Technical certifications (AWS, Azure, Cisco) for credibility in tech discussions.

·       Automation & Process Improvement

·       Experience with workflow automation and process optimization.

·       Familiarity with DevOps principles for operational efficiency.

·       Multi-Site Coordination

·       Prior experience managing distributed teams across different time zones.

·       Knowledge of remote collaboration tools and best practices.

·       Data Analytics Ability to analyze incident trends and propose preventive measures.

Soft Skills:

·       Leadership & Influence: Ability to motivate cross-functional teams and drive accountability. Skilled in stakeholder management at all levels.

·       Communication: Clear and concise written and verbal comm