Cloud Network Engineer II

<div class="content-intro"><div> </div> <div><br></div></div><p><strong>Who We Are:</strong></p> <p>Aviatrix® is pioneering the Cloud Native Security Fabric — the architecture the Containment Era requires. The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises. For more information, visit <a href="http://aviatrix.ai">aviatrix.ai</a></p> <p><strong>About the role:</strong></p> <p>As a Cloud Network Engineer 2, you will be a part of Aviatrix's Customer Support team. This position is a critical role within our organization as a part of our customers’ adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software. You will work alongside senior engineers and support leads to help customers achieve consistent adoption, accelerate integrations with our multi-cloud software products, and receive timely, high-quality technical support. You will handle a broad range of customer issues independently while growing your expertise in complex, multi-cloud environments.</p> <p><strong>KEY RESPONSIBILITIES:</strong></p> <ul> <li>Handle customer-reported issues across cloud networking, connectivity, security, and performance in multi-cloud environments, resolving standard to moderately complex cases independently.</li> <li>Partner with Sales, Solution Engineering, and Product Engineering to troubleshoot issues for enterprise customers, with senior-engineer guidance as needed.</li> <li>Lead end-to-end resolution of assigned customer issues related to deployment, integration, optimization, and upgrades of Aviatrix solutions.</li> <li>Provide hands-on support including live troubleshooting sessions, packet analysis, and root cause analysis (RCA) for customer incidents.</li> <li>Serve as a reliable point of contact for assigned cases, ensuring timely updates, clear communication, and coordinated escalation to senior engineers or engineering teams when required.</li> <li>Identify, document, and report product defects, and provide detailed reproduction steps to assist Engineering in validating and resolving bugs.</li> <li>Collaborate with senior engineers and support leads on complex customer-reported bugs, contributing to reproduction, analysis, and verification of fixes.</li> <li>Contribute to knowledge base articles, troubleshooting guides, best practices, and internal runbooks for common and recurring scenarios.</li> <li>Provide structured technical feedback on recurr