IT Helpdesk Representative

Employment Type: Part-Time

Compensation: Starting at $19/hr, negotiable depending on experience

Location: Kaysville, UT

Experience: Entry-level

We’re seeking a dependable part-time IT Helpdesk Representative to provide first-line technical support during the afternoon shift at our headquarters in Kaysville, UT. This in-person role is 25+ hours per week and focuses on supporting employees with day-to-day IT issues, troubleshooting hardware and software problems, and helping keep internal systems running smoothly. The ideal candidate is service-minded, organized, and comfortable assisting both technical and non-technical team members.

Responsibilities:

• Serve as a first point of contact for end users seeking technical assistance via in-person, phone, chat, or email.
• Troubleshoot and resolve day-to-day issues with workstations, peripherals, basic networking, and standard business applications, escalating when needed.
• Interact with end users in a friendly, patient, and helpful manner, explaining technical concepts in plain language.
• Create, update, and close support tickets, documenting steps taken and following up with users to confirm resolution.
• Assist the IT team with routine tasks such as workstation setup/imaging, deployments, patching, software installs/updates, and basic account/password changes.
• Follow security and data protection best practices when handling user accounts, devices, and company information.
• Contribute to a helpful, trusting environment by sharing troubleshooting tips, documenting solutions, and supporting team standards.
• Respect users’ time and work schedules by planning support activities to minimize business disruption.

Requirements

• CompTIA A+ certification, or equivalent education/experience in hardware, operating systems, and basic networking.
• Basic understanding of network and data security principles (password hygiene, phishing awareness, least-privilege access).
• Exposure to Microsoft Active Directory and Microsoft Entra ID (Azure AD) for user accounts, passwords, and access management beneficial.
• Experience with common business productivity tools (Microsoft 365, email, Teams, basic file sharing).
• Familiarity with remote support tools (screen sharing, remote desktop) a plus.
• Strong customer service skills with a people-first mindset and clear, professional communication.
• Ability to follow documented procedures, update tickets, and document troubleshooting steps.
• Willingness to learn and adapt to new tools, processes, and technologies (training and mentoring will be provided).​

Benefits

Part-Time Employees are eligible for Paid Time Off (PTO) that begins accruing from day one!

NOTE: This position is a part-time position, working primarily in the afternoon. Training will be scheduled to accommodate individual needs but will likely require mid-morning arrival for the first several weeks.