Director, Product Owner - Salesforce Center Of Excellence

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$117,200.00 - $193,400.00

Target Openings

1

What Is the Opportunity?

Travelers is seeking a highly motivated and outcomes driven Director, Product Owner to join our organization to lead and manage the Salesforce (SF) Center of Excellence (CoE). In this strategic role, you will play a pivotal role in driving the success of the Salesforce platform across the organization. You will oversee the development and implementation of best practices, governance policies and processes, training programs, and continuous improvement initiatives to maximize the value of our Salesforce investments.

What Will You Do?

• Governance & Strategy: Support in executing the Salesforce platform strategy by ensuring alignment with business objectives and facilitating scalable implementation of governance frameworks. Act as a coordinator for governance processes and provide input to strategic discussions.
• Cross-Functional Collaboration: Collaborate with the CRM product circle lead and senior stakeholders to support prioritization of Salesforce initiatives and drive alignment across departments. Facilitate communication between teams to ensure successful implementation of platform adoption strategies and adherence to the COE’s priorities.
• Innovation & Optimization: Partner with the CRM product circle lead to execute innovation initiatives by coordinating efforts to leverage Salesforce’s capabilities and optimize business processes. Collect and analyze feedback from stakeholders and users to identify opportunities for enhancements.
• Team Leadership Support: Assist in managing COE operations by coordinating across various team resources that provide input into the CoE functions (Training, Documentation, Best Practices, Quality etc.) and coordinate to understand gaps that need to be fulfilled within the COE (analytics and reporting).
• Effectively manage a backlog of SF CoE deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Act as voice of the end-user; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
• Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
• Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
• Inform and participate in business readiness; understand the impact of change, translate the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
• Partner with key leaders and peers across to determine resources required to achieve defined business outcomes.
• Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
• May manage Agile Product Owners.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s degree preferred.
• At least 5-7 years of hands-on experience working with Salesforce in roles such as Salesforce Administrator, Developer, or Consultant, with demonstrated deep knowledge of Salesforce architecture, products, and features.
• Proven experience in leading a Salesforce CoE or similar strategic initiative.