Inbound Customer Service Representative

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. 

Representing clients on a variety of projects via inbound/outbound telecommunication which may include: 

• Enroll qualified patients into patient Support programs and other manufacture offers 
• Triage callers to the appropriate resources 
• Intake of product quality complaints or adverse events 
• Provide appropriate program level information 
• Pre-screen potential volunteers for enrollment into clinical/medical research trials 
• Enroll participants in educational seminars 
• Collect demographic data and disposition for product, sample and literature fulfilment 

This is your opportunity to join Inizio Engage and represent a top biotechnology company! 

What’s in it for you? 

• Competitive compensation 
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions  
• Employee discounts & exclusive promotions 
• Recognition programs, contests, and company-wide awards 
• Exceptional, collaborative culture 
• Best Places to Work in BioPharma (2022, 2023, & 2024) 
• Certified Great Place to Work (2022, 2023, 2025) 

What will you be doing? 

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. 
• Accurately collect information required by individual programs and correctly capture in specific program databases. 
• Exhibit effective communication and tele-management skills.  
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed. 
• Possess effective organizational skills, including working with multiple projects simultaneously. 
• Adhere to all company policies and Standard Operating Procedures. 
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed. 
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). 

What do you need for this position? 

• Associates Degree or equivalent work-related experience 
• Bachelor’s degree preferred 
• Minimum of 2 years work experience in a call center setting preferred 
• Experience working remote preferred 
• Excellent verbal, written and listening communication skills. 
• Competency with a computer keyboard and mouse. 
• Pleasant telephone manner. 

About Inizio Engage 

  
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement sol