Senior Subject Matter Expert, Account Management

<p><span><span><span><span><span><b><span><span><span>PTP Senior Subject Matter Expert, Account Management</span></span></span></b></span></span></span></span></span></p> <p> </p> <p><span><span><span><span><span><span><span><span>To our Global Finance Service Centre based in Gdańsk, we are looking for experienced PTP Senior Subject Matter Expert who will support our PTP Account Management Team.</span></span></span></span></span></span></span></span></p> <p><span><span><span><span><span><span><span><span>They will take ownership &amp; co-ordinate the resolution of issues via the supplier statement reconciliation and account management process via Jira ticketing system. The PTP Senior SME will be responsible for distribution of daily incoming queries from suppliers and the Business within ISS in line with the internal Service Level Agreements. They will drive compliance across key stakeholders using system data and reporting to ensure timely response, resolution and root cause analysis of key issues driving queries. Much of the interactions day to day will also involve liaison with external vendors and the ISS Procurement teams.  </span></span></span></span></span></span></span></span></p> <p> </p> <p><span><span><span><span><span><b><span><span><span>ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.</span></span></span></b></span></span></span></span></span></p> <p> </p> <p><span><span><span><span><span><b><span><span><span>Location: Gdańsk</span></span></span></b></span></span></span></span></span></p> <p><span><span><span><span><span><b><span><span><span>Language: English</span></span></span></b></span></span></span></span></span></p> <p> </p> <p><span><span><span><span><span><b><u><span><span><span>What you’ll do:</span></span></span></u></b></span></span></span></span></span></p> <ul> <li><span><span><span><span><span><span><span><span><span>Critical Supplier Relationship Management</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Respond to Supplier and business PTP queries daily using the ISS query portal (Jira)</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Supervise Associates (tickets review &amp; Suplier Statement Reconciliations review) and act as an expert</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Work with Procurement to re-educate the Business Users to drive adherence to best practice</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Prepare weekly &amp; monthly reports </span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Drive timely resolution with root cause to deliver to Prompt payment code (PPC)</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Work with team lead to deliver continuous improvement and support initiatives to maintain the integrity of the systems</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Support internal and external audit requests</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Participate as required as a team member in other special projects</span></span></span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span><span>Carry out any other ad-hoc duties, as and when required</span></span></span></span></span></span></span></span></span></li> </ul> <p><span><span><span><span><span><b><u><span><span><span>Who you will work with:</span></span></span></u></b></span></span></span></span></span></p> <ul> <li><span><span><span><span><span><span><span><span><span>Suppliers, Business stakeholders, PTP Managers, Leaders, Project Managers, and Associates</span></span></span></span></span></span></span></span></span></li> </ul> <p> </p> <p><span><span><span><span><span><b><u><span><span><span>Professional skills you possess:</span></span></span></u></b></span></span></span></span></span></p> <ul> <li><span><span><span><span><span>Minimum 4 years of experience in Finance area;</span></span></span></span></span></li> <li><span><span><span><span><span>Good understanding of PTP / Accounts Payable end-to-end process; </span></span></span></span></span></li> <li><span><span><span><span><span><span><span><span>Excellent English communication skills (min. B2 level), </span></span