About the role
<div class="content-intro"><p>At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!</p></div><p>We are seeking a customer obsessed Account Manager to join a pivotal new chapter for Trustpilot in our home market: Denmark.</p> <p>While Trustpilot is widely known, our mission is to ensure our Danish customers truly understand the deep value, strategic potential, and future direction of our platform. You won't just manage accounts—you will be the commercial driving force.</p> <p>In this pivotal role, you will own customer retention and expansion. You will act as a Trusted Advisor, developing long-term relationships and strategic success plans that ensure customers derive maximum value from Trustpilot’s products. Your expertise will be key to driving retention, minimizing churn, and maximizing growth within this critical home market.</p> <p>You will be part of our newly founded team focused on our Danish market and based in our Copenhagen HQ, working directly with Country Manager <a href="https://www.linkedin.com/in/ana-marija-katic-303563117/">Ana Marija.</a> If you are passionate about becoming a Trusted Advisor and actively growing a market that matters, this is your opportunity.</p> <p><strong>What you'll be doing:</strong></p> <ul> <li>Take ownership of a customer portfolio for the Danish market, acting as the primary point of contact.</li> <li>Analyze market trends and customer behavior within Denmark to identify opportunities for improvement and growth.</li> <li>Establish strong relationships with customers to ensure satisfaction, product adoption, and contract renewal.</li> <li>Develop and implement tailored strategies to enhance customer satisfaction and value delivery specifically for the Danish market.</li> <li>Ensure a premium experience by understanding client objectives and KPIs, and ensuring Trustpilot delivers against them.</li> <li>Increase renewal rates and reduce churn.</li> <li>Identify and successfully pursue upsell opportunities and new revenue streams.</li> <li>Act as a trusted advisor, advocating client needs to internal support, product, engineering, and sales teams.</li> <li>Successfully onboard clients and ensure they fully utilize their paid subscription.</li> </ul> <p><strong>Who you are:</strong></p> <ul> <li>Fluent in Danish and proficient in English.</li> <li>1-3 years of Sales/Account Management/Customer Success experience, preferably