Sr. Account Manager (EdTech)

Interplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions.

Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness. With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives. Visit www.interplaylearning.com to learn more.

Awards & Recognition:

• 2025, Forbes,  America’s Best Startup Employers
• 2025, Inc. 5000, Fastest-Growing U.S. Companies
• 2024, Best Midsize Places to Work In Austin
• 2024, Facilitiesnet Readers' Choice Award Winners for Software
• 2024, AHR Expo Innovation Awards Winners for Software

Interplay Learning Ethos:

At Interplay, we love what we do. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse. We celebrate that our jobs fit our lives, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.

Position: Sr. Account Manager, Public Sector

Customer Success, Account Management 

As a Sr. Account Manager on the Customer Success team, you play a crucial role in ensuring the ongoing success of Interplay’s Public Sector customers. After the implementation and onboarding process, you’ll support these customers in a variety of ways, including platform utilization, product updates, renewals, and expansions.

The Public Sector business at Interplay includes traditional EdTech (K-12, Higher Education and vocational schools), non-profit organizations related to job skills training, Workforce Development customers like State or city workforce agencies, Department of Labor (DOL) grants, job training programs, and other state workforce reskilling initiatives.

This role is ideal for someone with 5+ years experience in Customer Success managing similar customers to those referenced above. You'll have experience managing a book of business that includes approximately 50 accounts and $1M in revenue. You’ll be someone who thrives in dynamic environments, enjoys tackling creative challenges both independently and as part of a team, and is eager to make an impact at a rapidly growing SaaS startup.

Why this position:

• Meaningful, impactful work
• Mission-driven company
• Career development in a dynamic, high growth environment
• Passionate, collaborative team 
• Innovative product - EdTech, VR, AI

What you’ll do: 

• Own a Public Sector book of business spanning various industrial & skilled trades including Crane & Rigging, HVAC, Plumbing, Electrical, Facilities Maintenance, and Multi-Family.
• Manage and foster relationships, product adoption and growth with points of contact including Administrators, Instructors, Program Managers and Senior Leadership.
• Drive customer retention, renewals, and expansion opportunities into existing accounts with strong forecast and funnel management process.
• Conduct proactive outreach and data driven check-ins (including QBR's) with customers to support product adoption and cultivate expansion opportunities, case studies, and thought leadership.
• Design strategies for customer product utilization and drive customer value, including learning plan recommendations, product feature utilization recommendations, and reporting recommendations.
• Analyze customer data to provide customer recommendations through check-ins and business reviews.