Security Officer - Residential Front Desk Patrol

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description

As a Security Officer - Residential Front Desk Patrol in Wilmington, DE, you will serve and safeguard clients in a range of industries such as Residential, and more.

As a Front Desk Security Officer with Allied Universal at a residential location, you will be the first point of contact for residents and guests, providing a welcoming presence and exceptional customer service. Your role involves monitoring entry points, verifying credentials, and assisting with inquiries to help maintain a secure environment. You will help to deter security-related incidents through your attentiveness and strong communication skills, embodying our values of reliability, teamwork, and integrity while putting people first in every interaction.

Position Type: Full Time

Pay Rate: $17.00 / Hour

Job Schedule:

DayTimeMon03:00 PM - 11:00 PMFri03:00 PM - 11:00 PMSat03:00 PM - 11:00 PMSun03:00 PM - 11:00 PM

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Greet residents, guests, and visitors in a professional and courteous manner while stationed at the front desk.
• Monitor access to the residential location, verifying identification and/or credentials as required by site-specific policies.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established procedures.
• Maintain detailed and accurate records of daily activities, incidents, and/or unusual occurrences as directed by Allied Universal and site management.
• Assist with visitor management processes, including logging visitors and issuing passes according to site protocols.
• Provide customer service by addressing inquiries and/or concerns from residents and visitors in a helpful manner.
• Support emergency response activities as needed, following site-specific instructions and Allied Universal guidelines.
• Help to deter unauthorized access and/or suspicious activity by maintaining a visible presence at the front desk.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Closing

Allied Univers