Sales Specialist I-III

Sales Support Specialist I – III, DOE

Hybrid within Oregon, Washington, Idaho or Utah 

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.  

Who We Are Looking For: 

Every day, Cambia’s dedicated team of Sales Support Specialists are living our mission to make health care easier and lives better. As a member of the Sales Support & Operations team, our Sales Support Specialists provide internal entry level support for new and retention Sales staff, as well as administrative and technical information, education, and assistance to potential customers – all in service of making our members’ health journeys easier.

Do you have a passion for serving others and learning new things? Then this role may be the perfect fit.

What You Bring to Cambia: 

Qualifications:  

Sales Support Specialist I would have a High School diploma or GED and 1 year of experience in customer service or equivalent combination of education and work experience. 

Sales Support Specialist II would have a High School diploma or GED and 2 years of experience in customer service or equivalent combination of education and work experience. 

Sales Support Specialist III would have an Associate’s Degree and 3-5 years of experience in customer service or equivalent combination of education and work experience. 

Skills and Attributes: 

• Demonstrated ability to use MS Office products and other corporate software as required.

• Strong oral, written and interpersonal skills including courteous telephone etiquette.

• Ability to interpret policies and procedures and communicate effectively.

• Demonstrates excellent customer service skills (empathizes with customers, asks effective questions, seeks to satisfy).

• Demonstrated ability to set priorities and strong attention to detail in a rapidly changing environment.

• Demonstrates the ability to work effectively on teams to accomplish group objectives.

What You Will Do at Cambia:  

• Assist in all internal aspects of new sales and renewal process that do not involve independent, direct solicitation or decisions of quote, new sale or renewal activity.  

• Internal and external communication to support the Sales staff. Quickly and accurately assess inquiries in order to understand the customer needs.

• Identify issues promptly and determine corrective steps to resolve.

• Document customer inquiries and actions on tracking system.

• Review documentation or correspondence for completeness. Acquire missing information following established policies and procedures.

• Data entry of customer information

• Explain rules of eligibility, and grievance/appeal procedures to internal and external stakeholders.

• Manage emails, & appropriate work production ques, calls and correspondence on a daily basis and prioritize follow-through.

• May generate written correspondence and process document requests.

• Maintain files/records of constantly changing customer information.

Work Environment

• Work primarily performed in office environment

• May be required to work overtime and/or work outside of normal work hours

• Travel may be required, locally or out of state

The expected hiring range for a Sales Support Specialist I is $17.75 - $24.00/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%.  The current full salary range for this role is $17.75 - $31.20/hour.   

The expected hiring range for a Sales Support Specialist II is $19.00 - $26.40/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%.  The current full salary range for this role is $19.00 - $34.40/hour.   

The expected hiring range for a Sales Support Specialist III is $21.30 - $29.00/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%.  The current full salary range for this role is $21.30 - $37.70/hour.