IT Director Infrastructure & Operations

NORC's Information Technology program provides technology services to our staff and clients. Given the critical role technology plays in our day-to-day lives, we are committed to providing professional, high-quality solutions in order to further our collective goal of advancing social science research.​

• Provide leadership, development, coaching and guidance to across the server and networking teams in achievement of departmental goals.
• Partner with IT leadership, business unit leaders and service providers to provide strategic solutions and operational efficiencies.
• Defines strategy and standard operating processes around traditional and cloud operations to meet our service level objectives.
• Partner with the security compliance team to ensure the infrastructure meets all security compliance requirements.  Provide required documentation and participate in all compliance audits.
• Monitors the effectiveness of the delivery of Infrastructure and Operational Support services and implements process revisions to drive continuous improvement.
• Participate in all hardware and software designs, evaluation and selection decisions.
• Formulate and present short term operational and long-term strategic plans to senior management and business leaders.
• Lead the change control board approving work for our weekly change control window.
• Participate in the development and review of IT budgets.

• BS in Computer Science, Electrical Engineering or other comparable degree or equivalent experience
• Minimum of ten (10) years of demonstrated progressively responsible experience and successful operation of complex information technology environments.
• Minimum of five (5) years of staff management, development, and mentoring giving performance feedback and regular evaluation for team members to achieve success.
• Demonstrated individual leadership and team building skills across experience levels and different parts of the organization
• In-depth understanding of servers, storage and virtualization technologies across major hosting solutions; traditional, public, and private cloud.  Knowledge of managing both Windows and Linux server environments.
• Knowledgeable in current technology trends including the impact of cloud and operations automation on IT Operations, DevOps and Service Delivery.
• Proficiency in IT Service Management and the ITIL Framework. 
• Experience with enterprise backup, disaster recovery, and business continuity solutions and processes.  Oversee periodic controlled failover tests.
• Proficiency in demand management and capacity forecasting with the ability to develop cost effective plans to meet changing business needs and identify savings opportunities.
• Experience managing vendor relationships for all infrastructure services and solutions and reviewing vendor contracts and related documents.
• Experience with data security compliance.
• Must have strong communications and relationship skills with the ability to interact effectively with senior leadership.
• Must have experience in creating and managing budgets and participation in the planning and development of annual operational and capital expenditure budgets.

The pay range for this position is $153,000 – $230,000.

This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to:  

• Generously subsidized health insurance, effective on the first day of employment 

• Dental and vision insurance