Visa and Passport Consultant

About Us

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.

With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies.  CIBT offers a comprehensive suite of services under two primary brands:  Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.

We commit to delivering a superior service experience to our clients on each and every engagement.

Opportunity at CIBT:

We have an exciting opportunity to be the face of CIBT, working as a dedicated Visa and Passport Consultant on location at our Washington D.C. office. As a Visa and Passport Consultant, you will provide the best-in-class service to our customers through tailored solutions that meet specific travel needs. Our Consultants play a vital role in guiding our clients through the visa and passport application process, driving customer satisfaction and acting as brand ambassadors. 

As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions. 

Our ideal candidate is a self-motivated and self-disciplined individual who can coordinate with multiple groups through clear, concise communication. We’re looking for someone who is able to adapt to the ever-changing nature of the travel service industry, all with a positive attitude and customer satisfaction in the forefront of their priorities. If organization, attention to detail and the ability to multitask are your strong suits, you would be a great addition to our team!  

Position Summary:

Our Visa Processing Specialists are responsible for providing best-in-class service to our customers through tailored solutions that meet specific customer needs.  Our Specialists play a vital role in guiding our clients through the process, driving customer satisfaction and acting as brand ambassadors.

 

As a Visa and Passport Consultant, you will: 

• Become specialized in visa and passport processing; maximizing efficiencies and productivity.
• Collect necessary documents from the traveler and submit them to the relevant Consulate.
• Provide a high level of service to customers; providing detailed information on available services that align with requirements, and assisting the customer in making informed decisions. 
• Analyze customer requests and make recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base.
• Maintain customer records in a proprietary database, utilizing system functionality to ensure accurate submission of data that maximizes productivity.
• Represent CIBT in a professional manner, ensuring compliance to CIBT policy and ethics and adhering to the Standards of Work policies and procedures.
• Other duties as assigned. 

 

In this position you will learn:  

• Travel document requirements for efficient and timely processing.
• Best practices and quality control, following policies and procedures and upholding standards of work to ensure compliance.
• Product and service enhancements, system updates, and changes to requirements.

 

Requirements:

• BA/BS or Associates Degree and two years’ experience or equivalent combination.4
• 1 year prior experience working in a corporate office environment.
• Prior travel industry experience is an asset but not required.
• Proficiency with computer software (must be highly proficient with Outlook), aptitude for learning new programs and commitment to data integrity.
• Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with demonstrated understanding of communication methods and styles; articulate clearly and concisely in a professional and hospitable manner without jargon or complicated language. Highly desirable:  fluency in second language.
• Excellent organizational and time management skills:  adhere to deadlines and adapt to changing circumstances; handle high volume while maintaining excellent attention to detail; monitor own work and self-edit.
• Ability to problem solve; analyze information and apply expertise and provide solutions. 
• Able to adapt to changing circumstances and prioritize work accordingly.  Self-sta