Sr. Manager, End User Productivity – Microsoft Identity Platforms

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.
 

DEPARTMENT OVERVIEW 

Sony Global Information Systems and Communications (GISC) is Sony’s global shared services IT organization, enabling technology at scale across Sony businesses worldwide. Within GISC, the End User Support & Productivity (EUSP) team delivers core platforms including Microsoft 365, Microsoft Identity, modern endpoint management, and end user services. 

The Senior Manager, End User Productivity – Microsoft Identity Platforms serves as the Americas regional lead for Microsoft identity services, with shared global accountability for service delivery, security, and continuous improvement. This role focuses on operational excellence, modernization delivery, and technical leadership, ensuring identity solutions are designed and operated in alignment with enterprise standards, security requirements, and business needs. 

The Senior Manager is responsible for the regional identity service experience, works closely with global engineering and security partners, and helps execute global roadmaps by delivering reliable, secure, and scalable identity services that support Sony’s workforce. 

Location: Culver City, Reston, New York, or San Diego.

RESPONSIBILITIES 

• Serve as a senior member of the global Microsoft Identity Squad, providing hands‑on technical and operational leadership across identity platforms including Active Directory (multi‑forest), AD FS, AD CS/PKI, Entra ID (Azure AD), Azure MFA, MTO/B2B, and cloud‑based directory services. 

• Act as the Americas regional service owner for Microsoft Identity Platforms, accountable for service health, availability, performance, and continuous improvement. 

• Manage regional incidents, escalations, and problem resolution, coordinating cross‑functional teams and vendors to restore service, reduce risk, and prevent repeat issues. 

Modernization & Delivery: 

• Lead and contribute to identity modernization initiatives, supporting the transition from legacy and on‑premises solutions to cloud‑first and hybrid models (e.g., modern authentication, automated provisioning, tenant governance, Microsoft 365 integration, hybrid join). 

• Monitor Microsoft roadmap updates and emerging identity technologies, applying relevant enhancements to improve security, reliability, and operational efficiency. 

Vendor & Service Collaboration: 

• Collaborate closely with outsourced partners and strategic vendors, providing technical guidance and acting as an escalation point for complex or recurring issues. 

• Ensure identity services are delivered in alignment with GISC service management practices, including incident, problem, and change management processes. 

Security and Cross-fu