Upcoming 2025 Remote Customer Service Representative Opportunities - OH and PA areas

 

Job Description

 Remote Customer Service Representative 1 (Pennsylvania and Ohio)

Are you passionate about helping others and solving problems? Do you thrive in a fast paced, dynamic environment? If so, we have the perfect opportunity for you! Columbia Gas, a NiSource company, is seeking dependable full-time Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with others. There will be a full range of opportunities which include diverse, detailed, complex responsibilities.  This position responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls.

Please Note: Although this is a remote position, employees are required to have reliable transportation to travel to their designated Columbia Gas facility as necessary. 

Starting Pay: $21.00 per hour for Traditional CSR role and $22.20 per hour for Bilingual CSR role.

Successful applicants will be required to complete a CSR Aptitude Assessment. If offered a position, candidates will be required to pass a Background and Drug test. 

The selected candidates must possess an enthusiasm for learning along with good problem-solving, conflict resolution and math skills. 

 

Principal Duties and Responsibilities 

• Processing billing calls: investigate meter read and other requests relating to billing accuracy or payment. 

• Handling emergency calls  

• Processing customer move-ins, adds and transfers. 

• Processing refunds, compensation requests and changes to accounts. 

• Routing escalated customer issues for resolution. 

• Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs, as necessary 

• Processing order inquiry calls, initiate service orders, and provide service order status updates. 

• Assisting customers with credit/payment arrangements 

• Directing customers to the appropriate self-service channels as necessary 

• Meeting individual deadlines, metrics, and team goals 

• Multi-tasking while effectively focusing on priority issues 

• Working cooperatively in a group environment to achieve common goals 

 

Required Qualifications for Position 

• High school diploma or equivalent. 

• One (1) year of Customer service experience. 

• Computer skills including navigating multiple tabs, windows, and systems 

• Must be able to type a minimum of 25 WPM (Word Per Minute) 

• Solid written and verbal communication skills 

• For bilingual candidates: Must possess solid written skills in English and Spanish and must speak fluent English and Spanish

• Must be 18 years of age or older. 

 

 Preferred Qualifications for Position 

• 2-3 Year(s) Call Center and/or Customer Service Experience 

• 2-5 years previous customer service work from home experience 

• Utility experience 

• Advance computer skills